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Dog Intake Coordinator

4 months ago

London, United Kingdom Webrecruit Full time

Main purposes of this role
- To co-ordinate the calls and enquiries received to the intake lines, answering questions, and explaining Battersea’s intake policies and procedures to customers.
- To ensure that animals are scheduled and brought into Battersea efficiently and in line with operational requirements, with support from Intake Team Leaders.
- To provide a high quality of customer service and support over the telephone to customers who contact us for help, whilst adhering to our vulnerable people and safeguarding policies.
- To ensure we have a behavioural and medical history provided for each animal before they come into Battersea, with particular focus on import history and vaccination statuses if the animal is from abroad.
- To settle animals into appropriate kennels on arrival, logging behavioural observations and pre-admission histories onto our central database.
- To carry out investigations into ownership for animals.
- To operate our Lost Dogs line and assist with reuniting dogs in and outside of Battersea.

About us

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

The Dog Team

Our Dog Operations team is responsible for delivering the highest standards of animal welfare and care for every dog in their journey through Battersea, from intake, to their care and assessments and then to rehoming.

What we can offer you

We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.

Equality, diversity and inclusion at Battersea

At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

**Closing date**: 1st March 2024
**Interview date**: 13th March 2024

If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.

For full details, please download our recruitment pack.