Claims Coordinator
6 days ago
This opportunity sits within our Dog Intake team, where you will be responsible for coordinating the calls and enquiries received to the intake lines, answering questions, and explaining Battersea's intake policies and procedures to customers.
You will ensure that animals are scheduled and brought into Battersea efficiently and in line with operational requirements, with support from Intake Team Leaders. We are looking for someone to deliver a high quality of customer service and support over the telephone to customers, whilst adhering to our vulnerable people and safeguarding policies.
Key Responsibilities:
- Coordinate intake calls and enquiries
- Answer customer questions and provide information on intake policies and procedures
- Schedule animals for intake and ensure efficient processing
- Work closely with Intake Team Leaders to achieve operational requirements
What We Offer:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
Learning and Development:
We are committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Working with Our Dogs and Cats:
We are here for every dog and cat. Within our operational roles, this means providing the highest level of care and husbandry to our animals. Battersea has created an ethos of open conversations and carefully curated wellbeing initiatives to support our employees handling these scenarios.
Diversity and Inclusion:
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
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