Team Leader

4 weeks ago

London, United Kingdom Battersea Dogs & Cats Home Full time

Our Dog Operations team is responsible for delivering the highest standards of animal welfare and care for every dog in their journey through Battersea, from intake, to their care and assessments and then to rehoming. We are currently looking to recruit a fixed-term Team Leader for our dog intake team.

In this role, you will provide frontline leadership and management to a team of Intake Coordinators, Lost and Found Assistants, Lost Dogs and Cates Line Administrator and volunteers, ensuring excellent animal care and welfare standards alongside a high-quality delivery of customer service. You will be responsible for overseeing the daily intake of stray and owned dogs, clearly explaining our policies and procedures to our customers, and completing all required documentation. You will also lead on regular team meetings, ensuring effective communication, organising rotas and staff cover.

We are looking for someone with proven experience of successfully motivating, managing and developing a high performing team, including setting clearly defined objectives and managing performance. You will need working knowledge of the behaviour of dogs and the challenges they face in a rescue environment with proven experience of providing advice on dog behaviour or training.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our dogs and cats

We are here for every dog and cat. Within our operational roles, this means providing the highest level of care and husbandry to our animals. Every day will be different and will sometimes involve emotionally challenging situations. Battersea has created an ethos of open conversations and carefully curated wellbeing initiatives to support our employees handling these scenarios. It is also important to note that the role is very physical and does involve a lot of manual tasks which are required to provide the exceptional standards of care to our animals. We ask you consider these aspects of the role carefully before applying.

Diversity and inclusion

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

More about us

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th May 2024

Interview date(s): 23rd May 2024

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