Customer Service Adviser

3 months ago


Caerphilly, United Kingdom Citizens Advice Caerphilly and Blaenau Gwent Full time

**If you have the drive to learn and think you have what it takes to provide impartial support and advice, we want to hear from you.**

**Help through Hardship is a free helpline for people struggling to afford the basics across England and Wales. The helpline is run by the Trussell Trust in partnership with Citizens Advice.**

**Callers to the helpline can receive advice, signposting to other specialist services (e.g. debt, housing, immigration), and a referral to a food bank, if needed. By maximising income, ensuring they are receiving all the benefits and any other income they are entitled to, may prevent them needing to use a food bank at all, or mean that a repeat visit is not necessary.**

**We are looking for full time staff to join our existing team, advising clients via incoming telephone calls.**

**We will**:

- **Train you to understand the benefits system so that you are able to identify what a client might be entitled to.**:

- **Train you to talk to clients about their circumstances and help them get the support they need.**

**You will**:

- **Have a good standard of education with strong skills in numeracy and literacy.**:

- **Have experience in delivering excellent customer service.**:

- **Have excellent communication skills.**:

- **Have excellent data entry and IT skills.**

**Successful applicants must be available to attend uninterrupted (Monday to Friday) mandatory training.**

**These roles will be entirely office based during probation, with the possibility of hybrid working once confirmed in post.**

**Citizens Advice Caerphilly Blaenau Gwent will not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.**

**Salary**: £24,701.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free flu jabs
- Health & wellbeing programme
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person


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