Trainee Debt Adviser

7 months ago

Caerphilly, United Kingdom Citizens Advice Caerphilly Blaenau Gwent Full time

We have a number of exciting opportunities to join our specialist Debt Services team in our Caerphilly contact centre.

We are looking for **Trainee Debt Advisers**

To be considered as a Trainee Debt Adviser, you will need to have excellent listening skills and be able to sensitively get to the root cause of a person’s problem, we will help you to develop the skills and knowledge needed to become an accredited adviser.

The role will include:

- Interviewing clients using sensitive listening and questioning skills;
- Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning;
- Helping clients in the creation of realistic and sustainable budgets ;
- Ensuring that all work conforms to the Money Advice Service and Citizens Advice standards and procedures;
- Maintain appropriate case records, including but not limited to: ensuring all work meets auditing and quality standards, the requirements of the funder and CACBG’s requirements;
- Keeping accurate case records;
Full time opportunities available.

These roles will be fully office based during probation.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,988.00 per year

**Benefits**:

- Casual dress
- Free flu jabs
- Health & wellbeing programme

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Caerphilly (required)

Ability to Relocate:

- Caerphilly: Relocate before starting work (required)

Work Location: Hybrid remote in Caerphilly

Reference ID: Trainee Debt Adviser

  • Trainee Debt Adviser

    1 week ago

    Caerphilly, United Kingdom Citizens Advice Caerphilly and Blaenau Gwent Full time

    We have a number of exciting opportunities to join our specialist Debt Services team in our Caerphilly contact centre. We are looking for Trainee Debt Advisers To be considered as a Trainee Debt Adviser, you will need to have excellent listening skills and be able to sensitively get to the root cause of a person’s problem, we will help you to develop the...

  • Customer Service Adviser

    7 months ago

    Caerphilly, United Kingdom Citizens Advice Caerphilly and Blaenau Gwent Full time

    **If you have the drive to learn and think you have what it takes to provide impartial support and advice, we want to hear from you.** **Help through Hardship is a free helpline for people struggling to afford the basics across England and Wales. The helpline is run by the Trussell Trust in partnership with Citizens Advice.** **Callers to the helpline can...

  • Casework Support

    1 week ago

    Caerphilly, United Kingdom Citizens Advice Caerphilly and Blaenau Gwent Full time

    **We are looking for two full time casework support staff to join our vibrant contact centre in Caerphilly** **This role is multi faceted and an amazing opportunity to see into the world of Debt. This interesting role includes**: - Supporting the specialist debt advisers to progress their cases - Speaking to clients - Chasing action plans - Speaking to...

  • Youth Guidance and Support Professional

    2 weeks ago

    Caerphilly, United Kingdom Educators Wales Full time

    **Career Opportunities Abound**If you're passionate about education and employability, we want to hear from you! As a Careers Adviser with Educators Wales, you will have the opportunity to work with young people and adults in a variety of settings, from schools and colleges to the labour market and beyond.This is a fantastic chance to develop your skills and...

  • Sme Account Executive

    2 weeks ago

    Caerphilly, United Kingdom Thomas, Carroll Group plc Full time

    We are currently looking to recruit an SME Account Executive to join our team in Caerphilly. With exciting growth plans, we want to strengthen our team and are seeking individuals who will share our commitment to deliver business excellence. Our award-winning group is committed to the development and well-being of our employees. We believe in a trusting...

  • Youth Development Coach

    4 days ago

    Caerphilly, United Kingdom Educators Wales Full time

    Career Opportunities with Educators WalesWe are a leading provider of careers guidance and employment services in Wales, committed to empowering individuals from all backgrounds to achieve their goals. Our team is passionate about making a positive difference in the lives of young people and adults.As a Career Guidance Professional, Education and Employment...

  • Career Guidance Professional

    5 days ago

    Caerphilly, United Kingdom Educators Wales Full time

    Unlock Your Potential with Educators WalesWe are a leading organisation in Wales, championing diversity and inclusion in education and employment. Our mission is to empower individuals from all backgrounds to achieve their goals and succeed in an ever-changing labour market.As a Career Guidance Professional, Education and Employment Specialist, or Youth...