Trainee Debt Adviser

We have a number of exciting opportunities to join our specialist Debt Services team in our Caerphilly contact centre.

We are looking for **Trainee Debt Advisers**

To be considered as a Trainee Debt Adviser, you will need to have excellent listening skills and be able to sensitively get to the root cause of a person’s problem, we will help you to develop the skills and knowledge needed to become an accredited adviser.

The role will include:

- Interviewing clients using sensitive listening and questioning skills;
- Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning;
- Helping clients in the creation of realistic and sustainable budgets ;
- Ensuring that all work conforms to the Money Advice Service and Citizens Advice standards and procedures;
- Maintain appropriate case records, including but not limited to: ensuring all work meets auditing and quality standards, the requirements of the funder and CACBG’s requirements;
- Keeping accurate case records;
Full time opportunities available.

These roles will be fully office based during probation.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,988.00 per year

**Benefits**:

- Casual dress
- Free flu jabs
- Health & wellbeing programme

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Caerphilly (required)

Ability to Relocate:

- Caerphilly: Relocate before starting work (required)

Work Location: Hybrid remote in Caerphilly

Reference ID: Trainee Debt Adviser