Product Owner

7 months ago

Heathrow, United Kingdom British Airways Full time

A career without limits
- Download Job Description

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

**Role**: Product Owner for Next-generation Offer & Order Management and play a critical role in shaping the future of airline retailing. You will lead the definition and delivery of a groundbreaking Offer & Order Management System (OOMS), collaborating closely with suppliers and internal stakeholders.

**Key Responsibilities**:

- Define and prioritize requirements for the next-generation OOMS in collaboration with suppliers and cross-functional teams.
- Identify inter-dependencies between systems, processes, and people, ensuring alignment with the logical architecture and development roadmap of the OOMS.
- Translate business objectives into actionable vendor capabilities, facilitating the decommissioning of legacy commercial infrastructure (PSS).
- Develop a multi-year transition plan with suppliers and internal stakeholders to ensure business continuity and maximize value delivery.
- Lead business changes necessary to integrate the new operating model and implement required process and technology transformations.
- Establish strong working relationships with suppliers, ensuring timely delivery of the roadmap while safeguarding BA's interests.
- Ensure the platform meets commercial and operational requirements, including risk, compliance, audit, and security.

**Skills and Capabilities**:

- Proficiency in Product Management, including prioritization and roadmap ownership.
- Strong communication and stakeholder management skills.
- Expertise in requirements definition and solution design.
- Experience in supplier management and overseeing user experience agencies.
- Familiarity with Agile methodologies.

**Qualifications and Experience**:

- Experience working with airline technology providers to deliver improved commercial and customer outcomes.
- Understanding of airline Revenue Management techniques and principles.
- Familiarity with airline distribution techniques and principles.
- Experience in developing technology to drive customer, commercial, and operational benefits.

**What we offer**:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

**Inclusion & Diversity**

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

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