Digital Product Lead Researcher

7 months ago

Heathrow, United Kingdom British Airways Full time

A career without limits
- Download Job Description

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

**The role**:Digital Product Lead Researcher**

The Digital Product & Experience team within British Airways is responsible for creating customer-facing products that are innovative, effective and will change the experience of flying for the better.

We’re building a first-class product team and are looking for a talented Digital Product Lead Researcher to join us.

**What you'll do**:

- Lead UX Research: Plan and manage UX research projects across products, ensuring that research is aligned with and informed by the work of Analytics, Optimisation, and Customer Experience teams.
- Foster Research Excellence: Evolve research frameworks and assemble tools to enable efficient and frequent cycles of user feedback, managing and supporting the documentation of research and sharing with stakeholders.
- Guide Product Strategy with UX Insights: Inform the Digital Product Strategy with UX Research, initiating conversations at the inception of projects, running workshops, and managing stakeholders.
- Integrate Research with Multidisciplinary Teams: Work closely with designers, UX copywriters, product owners, analysts, and developers to execute research across all stages of the design process, championing the needs of users to ensure digital experiences exceed their expectations.

**What you'll bring to the team**:

- Strategic Leadership: A problem solver at heart, you'll bring a strategic approach to identifying research opportunities and developing a research capability roadmap, supporting individual product stream roadmaps.
- Effective Communication: With excellent communication and interpersonal skills, you'll articulate research findings clearly, making actionable recommendations, and influencing stakeholders.
- Team Management and Development: Experience in line management and a track record of coaching, mentoring, and training junior teammates, fostering a collaborative and growth-oriented environment.
- User-Centric Advocacy: A strong advocate for users, you'll bring a user-focused mindset, questioning and validating decisions by proactively sharing observations and learnings with the product teams and the wider business.

**Your experience**:

- Bachelor’s Degree (or higher) in Psychology, Human-Computer Interaction, Anthropology, Product Design, or related fields, or relevant professional experience.
- 5+ years’ experience working in a variety of sectors with a digital focus.

**What we offer**:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

**Inclusion & Diversity**

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

  • Tribe Product Leader

    7 months ago

    Heathrow, United Kingdom British Airways Full time

    A career without limits - Download Job Description As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in...

  • Digital Product Owner

    8 months ago

    Heathrow, United Kingdom British Airways Full time

    **Digital Product Owner** The Digital Product & Experience team within British Airways is responsible for creating customer-facing products that are innovative, effective and will change the experience of flying for the better. We’re investing in building a first-class product team and are looking for talented Digital Product Owners to join us. **What...

  • Sustainability Product Lead

    7 months ago

    Heathrow, United Kingdom British Airways Full time

    As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share...

  • Digital Product Technology Specialist

    9 months ago

    Heathrow, United Kingdom British Airways Full time

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...

  • Digital Experimentation Specialist

    9 months ago

    Heathrow, United Kingdom British Airways Full time

    The Digital Product & Experience team within British Airways is responsible for creating customer-facing products that are innovative, effective and will change the experience of flying for the better. We’re investing in building a first-class product team and are looking for a dedicated Digital Experimentation Specialist to join us. **What you’ll...

  • Head of Product

    8 months ago

    Heathrow, United Kingdom British Airways Full time

    **Head of Product - Nexus**: This is a key time to be joining British Airways as we Build a Better BA. Our country’s creativity, diversity, style, wit, and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re...

  • Digital Platform Technology Specialist

    3 days ago

    Heathrow, United Kingdom British Airways Full time

    The Digital Product & Experience team within British Airways is responsible for creating customer-facing products that are innovative, effective and will change the experience of flying for the better. We’re investing in building a first-class product team and are looking for a talented Digital Platforms Technology Specialist to join us. **What you’ll...

  • Payments Product Lead

    8 months ago

    Heathrow, United Kingdom British Airways Full time

    Download Job Description This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re...

  • Digital Learning Designer

    1 week ago

    Heathrow, United Kingdom British Airways Full time

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...

  • Senior Sales and Service Manager

    3 weeks ago

    Heathrow, United Kingdom Multi-Product Retailer Full time

    Key ResponsibilitiesAs a deputy store manager, you will play a key role in driving sales growth, improving customer satisfaction, and developing your team. Your key responsibilities will include:Leading a large team to deliver exceptional customer service and drive sales growthManaging the commercial performance of a luxury product category, including...

  • Cyber Product Owner

    7 months ago

    Heathrow, United Kingdom British Airways Full time

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...

  • Cyber Product Owner: Protect

    9 months ago

    Heathrow, United Kingdom British Airways Full time

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...

  • Principal Research

    7 months ago

    Heathrow, United Kingdom British Airways Full time

    As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share...

  • Cyber Product Owner

    7 months ago

    Heathrow, United Kingdom British Airways Full time

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...

  • Data Engineering Lead

    1 month ago

    Heathrow, United Kingdom CV-Library Full time

    Data Engineering Lead - AWS & Snowflake, Hybrid working: 3 days inTW6, Middlesex offices & 2 days homer/remote, Salary: Negotiable to £70.,000 DOE plus 40 % bonus potential, Job Reference: J12869 Full UK working rights required/no sponsorship available The role Looking for a challenge in one of the worlds largest airfreight logistics organisation...

  • Finance Transformation Systems Lead

    6 months ago

    Heathrow, United Kingdom British Airways Full time

    A career without limits As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one....

  • Lead Content Producer

    6 days ago

    Heathrow, United Kingdom British Airways Full time

    This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities...

  • Project Quality Lead

    1 month ago

    Heathrow, United Kingdom Ferrovial Construction Full time

    Project Quality Lead Project: Heathrow H7 (London, UK) Location: Heathrow Airport The Role: Project Quality Lead will report to Project Director and Head Office UK&IRE Senior Quality & Assurance Manager. You will be lead of Quality Management system, manage and deploy it self-sufficiently ensure a good performance, engage with the rest of departments....

  • Project Quality Lead

    2 months ago

    Heathrow, United Kingdom CV-Library Full time

    Project Quality Lead Project: Heathrow H7 (London, UK) Location: Heathrow Airport The Role: Project Quality Lead will report to Project Director and Head Office UK&IRE Senior Quality & Assurance Manager. You will be lead of Quality Management system, manage and deploy it self-sufficiently ensure a good performance, engage with the rest of departments....

  • Project Quality Lead

    1 week ago

    Heathrow, United Kingdom Ferrovial Construction Full time

    Project Quality Lead Project: Heathrow H7 (London, UK) Location: Heathrow Airport The Role: Project Quality Lead will report to Project Director and Head Office UK&IRE Senior Quality & Assurance Manager. You will be lead of Quality Management system, manage and deploy it self-sufficiently ensure a good performance, engage with the rest of departments....