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Head of Product

8 months ago

Heathrow, United Kingdom British Airways Full time

**Head of Product - Nexus**:
This is a key time to be joining British Airways as we Build a Better BA. Our country’s creativity, diversity, style, wit, and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

The Nexus team are delivering an innovative digital programme, working in an agile environment to build the most convenient, helpful, and personalised customer experience in aviation.

This is a senior leadership position, reporting into the Director of Customer Platforms. The role has accountability for delivering Nexus products, developing, and owning the overall strategy and execution to enable successful business and customer outcomes. The Head of Product for Nexus is responsible for driving the performance of the Nexus digital products across revenue, brand, and customer metrics. This role defines the roadmap and is responsible for delivering a best-in-class proposition within the Aviation industry.

**What you’ll do**:

- Develop the strategy, roadmap, and deliver the Nexus product vision, framing and coordinating new approaches
- Ultimate point of ownership and decision making for Nexus Digital products
- Communicate the vision to BA/IAG leadership
- Successfully leading the team to maximise the impact of Nexus on business and customer outcomes, addressing implications across BA/IAG
- Translate business priorities into functional products, helping product tribes prioritise work and maintain alignment across product look and feel
- Ensure customer driven design considering user pain points and user test results, considering industry and market knowledge to deliver a well-positioned product
- Identifies budget requirements and manages defined budgets within governance processes
- Management of prioritisation process for the product function within Nexus, ensuring that optimal flow of feasibility and delivery work is undertaken
- Management of initiatives and their dependencies where they impact multiple products or product lines
- Management of the risks and issues that impact the delivery of the product initiatives
- Work closely with cross functional leadership in services and channel tribes to deliver a complete customer experience
- Build backlog of product features i.e., write user stories and acceptance criteria together with the product squads

**Who we are looking for**:

- A strong, senior leader able to deal confidently with conflicting priorities, have high resilience and experience of delivering successful digital products
- Strategically minded, able to identify and articulate new ideas clearly, always looking for ways to improve and find efficiencies
- A strong influencer, able to engage both colleagues and service partners across all levels
- Someone who has a broad understanding of all fields within digital product, with experience of working in an agile environment
- Airline experience is desirable
- An analytical approach, with a knowledge of commercial drivers and how to improve them

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description us not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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