Head of Operations Planning

4 months ago

Heathrow, United Kingdom British Airways Full time

Head of Operations Planning

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

**The role**:
The Head of Operations Planning is an integral role, accountable for the smooth running of our worldwide operation by ensuring the operability of our schedule with all key resource areas. This includes the long-term planning of key resources and ensuring efficient and effective execution of rostering in line with industrial rules to deliver the busy operating schedule.

A key member of the Operations Planning Leadership team you’ll develop creative solutions to complex challenges ensuring focus on continuous improvement in resource utilisation and productivity, whilst satisfying legal, industrial, infrastructure and cost constraints. An inspiring leader you’ll set clear direction for your team and be influential internally and externally with stakeholders, demonstrating credible, data driven, decision making capabilities.

**Key accountabilities;**
- Accountable for ensuring the operability of your resource area by ensuring the resource meet the requirements of the operating schedule in timeframes of 5 years out down to the day of operation.
- Produce legal, efficient and timely rosters.
- Coordinate key stakeholders in training and recruitment to ensure the supply of sufficient resources to deliver the resource plan
- Develop contingency plans during times of disruption and liaise with stakeholders including managing the rostering of any support resources
- Ensure management team deliver to the plan, budget and resource requirements by robust tracking and escalating of any issues.
- Ensure resources are recruited, trained, promoted and transferred as necessary to deliver resource and financial plans.
- Develop and implement proposals for productivity improvements
- Support the development of a progressive TU relationship on all resource issues
- Manage contract changes for resources including part-time, transfers, unpaid leave.
- Develop, implement and analyse strategic approach to colleague ad hoc time-off requests balancing a consistent and fair approach with operational constraints.
- Manage relationships with line managers, other operational areas, CAA to resolve policy and legality challenges.
- Develop a holistic approach for strategic resource plan for new aircraft acquisition.
- Unlock future growth by influencing the end-to-end strategy with network and other resource areas.

**What you’ll bring to British Airways**:

- Degree educated (or equivalent experience)
- Operational experience of the end-to-end resource supply and demand process including customer impact and drivers for successful performance
- Proven leadership skills
- Excellent planning, numerical and analytical skills with an ability to present complex analysis and data in simple terms
- Strong financial management skills
- Understanding of employment legislation and resource area industrial agreements
- Understanding of the commercial/network scheduling processes
- Experience of working with trade unions and proven experience in delivering and managing change

**What we offer**:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

**Inclusion & Diversity**

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we

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