Sustainability Product Lead

6 months ago

Heathrow, United Kingdom British Airways Full time

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

**The role**:
An exciting opportunity to join British Airways as a Sustainability Product Lead has arisen

Working in the wider Corporate Affairs & Sustainability team, you will be responsible for delivering our customer sustainability strategy. We believe we can make the biggest impact for our business, our customers and for society as a People, Planet and Responsible Business. We know we have more work to do, so we're looking for a passionate and creative individual to help us on this exciting journey.

Working closely with our commercial and customer teams, you'll be delivering a range of propositions and digital solutions that support our strategy and ambition, engaging our customers across the whole customer journey.

**What you’ll do**:

- Develop sustainability products that drive action to hit our net zero targets and support customers to act on their flight emissions.
- Monitor our climate products, measure uptake and ensure financial audit trails and insights drawn (carbon removals / Sustainable Aviation Fuel (SAF) volumes)
- Deliver market research with external agencies, including competitor and market analysis and act on findings.
- Build and maintain digital B2B and B2C platforms and work closely with our Sales & Distribution teams to deliver the broader B2B strategy.
- Build loyalty strategies with our partners such as Avios and Executive Club.
- Work our top corporate customers to engage them on SAF Scope 3 emission reductions.

**What you’ll bring to British Airways**:

- Ability to build effective networks and project manage relationships across the business and with external partners.
- Ability to maximise digital opportunities and innovation and evolve as landscape changes.
- Good planning skills, highly organised and able to manage multiple ongoing projects.
- A creative approach to problem solving and curious to explore new opportunities and deliver them from initiation to completion.
- Excellent communication and influencing skills.
- Data-savvy and comfortable using analytics and insights to drive decision making.
- A genuine interest in the future of Sustainability at British Airways.

**Your experience**:

- A background in Sustainability is desirable.
- Good commercial awareness and understanding of how to build new sustainable product offerings and drive revenue would be advantageous.

**What we offer**:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

**Inclusion & Diversity**:
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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