Continuous Improvement Lead

5 months ago

Heathrow, United Kingdom British Airways Full time

**Continuous Improvement Lead, IAG Cargo**

**OUR BUSINESS**
Looking for a challenge in one of the world’s largest airfreight logistics organisations and a
FTSE 100 company?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold
bullion to avocados and everything in between. Whatever people need, wherever they are. In
an era of digital screens and closed borders, we open the skies and fly the world to bring
people the things they really need.
As the logistics and cargo brand of the International Airlines Group, you will work across the
globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we
build and shape a new logistics company. We believe in a world that is always moving, with
values that underpin our business. By always delivering, always improving, always working as
one team and always with integrity, we are creating an inclusive business that works for its
customers and its colleagues around the globe.

**THE ROLE**
As part of the Continuous Improvement team, you will report to the Head of Continuous
Improvement and work in a designated area of the operation you will support, co-ordinate and
facilitate the implementation of new and improved processes, workflows and activities.
Working alongside planning and operational teams, you will maximise efficiencies of the
mechanical handling system within given constraints whilst optimising staff productivity. You
will drive continuous improvement and inspire others to ruthlessly identify and eliminate waste
across the operation.

**DUTIES**
- Work with relevant stakeholders and suppliers to obtain and analyse data associated

with operational processes, mechanical handling and workload planning systems,
working practices and processes
- Work alongside teams to identify and reduce process waste and contribute to and

facilitate problem solving activities
- Coordinate and prioritise improvement activities across various functions, including

technology, engineering and compliance, working with the Head of area to prioritise
improvement metrics
- Develop standard processes, work instructions and process maps for efficient ways of

working and share best practices across the team
- Support process confirmation activities and implementation of preventative and

corrective actions for adverse findings
- Help drive the implementation of Leaders Standard Work
- Develop a culture of continuous improvement and lean thinking
- Monitor status of all projects, mitigate risks, escalate issues when necessary and

manage stakeholder expectations

**KEY STAKEHOLDERS**

**Internal**
- Head of Continuous Improvement
- Heads of and Department Managers for assigned work area
- Accountable Business Owners
- Chief Operations Officer
- Union Health & Safety Reps

**External**
- Customers
- CBRE
- Van Der Lander (VDL)
- Heathrow Airport Limited (HAL)

**PERSON SPECIFICATION**

**Skills**
- Strong ability in interpreting & communicating analytics to senior leadership
- Excellent communication skills and detail orientation
- Process mapping and producing work instructions (written/visual)
- Value Stream Mapping (VSM)
- Facilitation of workshops and problem-solving events

**Qualifications**
- Degree in relevant field (or equivalent)
- Professional experience with Lean, Six Sigma and Kaizen methodologies
- Relevant knowledge of change management and continuous improvement

methodologies

**Experience**
Essential Experience
- Experience from Industrial Engineering, Business Process Engineering, Quality,

Operations or Logistics

**Desirable Experience**
- Experience working in a unionised environment
- Experience working across a geographically diverse organisation
- Experience working in aviation, air cargo or a similar logistics organisation would be

advantageous but not essential

As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, discounts with many high street retailers, good development prospects and the opportunity to be included in the annual incentive scheme.

We are one of the world's largest cargo carriers, come and be part of it.

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