PMO Lead

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As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

**Role: Nexus PMO Lead**

Ready for an impactful role in steering one of British Airways' most significant digital change programs? We're on the lookout for a skilled professional to join our team, contributing to the success of this transformative initiative.

Operating within BA’s digital transformation programme known as ‘Nexus’ and reporting to the PMO & Delivery Manager, the PMO Lead role sits within the Programme Management team. Nexus is operating using an agile methodology to build the most convenient, effective, and personalised customer experience in aviation. Nexus will bring a step-change in experience across the customer journey. Whether customers are booking their trip, managing their order, or we are supporting them while they travel; Nexus brings future proof technology putting digital first.

**Responsibilities**:

- Collaborate closely with the PMO and Delivery Manager to efficiently plan, execute, and deliver PMO activities, processes, and documentation.
- Own and manage assigned tasks, ensuring timely completion and effective delegation.
- Lead the management of risks, issues, and dependencies, implementing robust processes.
- Compile detailed status reports, covering Agile delivery progress, roadmap adherence, and associated KPIs.
- Develop and maintain management dashboards and executive summaries for clear reporting.
- Support tracking and management of dependencies, escalating issues as necessary.
- Communicate program health status to stakeholders as required.
- Monitor overall progress, update plans, and ensure effective engagement throughout the digital change program.
- Escalate issues to the PMO and Delivery Manager when needed and initiate corrective actions.
- Fulfill secretariat functions for key program governance sessions, managing calendars, creating slide packs, and taking minutes.
- Quality assure specific program elements, collaborating with other BA/IAG teams to share best practices.
- Drive continuous improvement of PMO procedures and processes, building on industry best practices.
- Collect and maintain program information/key documents.
- Manage and update the program's Confluence site and SharePoint site.

**Skills / Capabilities**:

- Strong IT skills, including Office 365 Apps (Teams, SharePoint, PowerPoint, Excel).
- Excellent multitasking and time-management skills, with the ability to prioritise effectively.
- Strong communication skills, both written and verbal.
- Ability to influence at a team level and manage expectations successfully.
- Capability to work under pressure, managing issues and seeking guidance when necessary.

**Qualifications / Experience**:

- Demonstrable experience in successfully delivering PMO activities.
- Experience in coordinating work across different departments and teams.
- Experience with IT and/or Agile programs.
- Strong knowledge and expertise in Agile methodologies (e.g., Scrum, Kanban), tools (e.g., Jira), and frameworks (e.g., SAFe).
- Professional Project Management accreditation (e.g., Prince2/APMP) - desirable.
- Portfolio Management Office qualification (P3O or equivalent) - desirable.
- Knowledge of BA’s business, operation, and commercial organisation - desirable.

**What we offer**:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

**Inclusion & Diversity**

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really im