Call Handler

2 weeks ago


Cardiff, United Kingdom Acorn Recruitment Limited Full time

Acorn Recruitment is currently supporting their NHS client in the Cardiff area to recruit Welsh-English Bilingual Call handlers.

As a Call Handler you will provide a front-line Welsh/English bilingual service, answering incoming calls, dealing with routine, non-routine, and specialist enquiries in a professional and helpful manner, communicating relevant information to professionals, and referring to others as appropriate.

Further role responsibilities:

- Answer incoming calls to the service promptly; accurate collection of demographic details in a professional manner to ensure the correct information is accessed and can be triaged accordingly
- Using effective questioning techniques, negotiating and persuasive skills with the general public and professionals in relation to their requests to ascertain what advice is required and entering this information and/or requests accurately on to the relevant computer system. This may include providing and receiving complex or sensitive information in situations where the individual may become distressed or emotional
- Utilising excellent tact or persuasive communication skills to convey information where there are barriers to understanding

Facilitating access to service resources e.g. text phone, interpretation services
- Analyse previous records where appropriate to ensure advice is consistent
- To be able to respond and prioritise efficiently in a demanding role with pressure from telephone calls whilst maintaining accuracy and ability to follow up all queries in a timely manner
- Having to deal with routine and non-routine queries and advice, task related problem solving and ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating when appropriate
- To participate in meetings and contribute to the development of the service
- To manage and prioritise work effectively to meet deadlines raising issues as they develop
- Liaise with other NHS Wales services as required ensuring a good working relationship is maintained
- To run searches on our system(s) as needed/requested
- To support line management through undertaking additional delegated administrative tasks when required to support effective service delivery e.g. entering information onto existing data bases
- Identify and highlight appropriately any issues regarding a vulnerable child or adult
- To inform the Shift Lead/Contact Centre Manager of any issue affecting service delivery at the time the issue is highlighted
- To maintain a healthy and safe work environment for all staff and colleagues
- To work cooperatively both within the organisation and external stakeholders, sharing and utilising areas of knowledge and skills to enhance NHS care

Hours: Monday to Friday, 9am - 5pm

Pay: £9.50 - £10.28

For more information on this job role, please get in touch with Laura Pinnock at Acorn Recruitment.

Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy.


  • Call Handler

    3 weeks ago


    Cardiff, United Kingdom St David Recruitment Services Ltd Full time

    **Call Handler** **Cardiff** **£11.25 per hour** **Monday - Thursday 8:30am - 4:30am (30 min lunch), Friday 8:30am - 2pm (10 min break)** **Temporary role for a minimum of 6 weeks** **TEM904** Our client is looking for a call handler to join their friendly and busy team on a temporary basis. **Duties and Responsibilities**: - Plan and Organise...

  • Complaint Call Handler

    2 months ago


    Cardiff, United Kingdom Candidate Source Ltd Full time

    One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services sector for a major UK bank. The role of Complaint Call Handler will be working on anexisting client project supporting the motor finance team. Please note this role is an onsite position full...

  • Call Handler New

    3 weeks ago


    Cardiff, United Kingdom St David Recruitment Services Full time

    **Call Handler** **Cardiff** **£11.25 per hour** **Monday - Thursday 8:30am - 4:30am (30 min lunch), Friday 8:30am - 2pm (10 min break)** **Temporary role for a minimum of 6 weeks** **TEM904** Our client is looking for a call handler to join their friendly and busy team on a temporary basis. **Duties and Responsibilities**: - Plan and Organise...

  • Call Handler New

    4 days ago


    Cardiff, Cardiff, United Kingdom St David Recruitment Services Full time

    Call HandlerCardiff£11.25 per hourMonday - Thursday 8:30am - 4:30am (30 min lunch), Friday 8:30am - 2pm (10 min break)Temporary role for a minimum of 6 weeksTEM904Our client is looking for a call handler to join their friendly and busy team on a temporary basis.Duties and Responsibilities: Plan and Organise Engineer's appointments to install Smart Meters in...

  • Call Handler

    3 weeks ago


    Cardiff, United Kingdom Sedgwick Resource Solutions Full time

    **Role: Home Emergency Call Handlers** **Location: Cardiff (Hybrid)** **Term: Full Time - Permanent** **Hours: 35/40 hours dependant on preference** **Salary: Equivalent to £10.44 per hour** **Your New Company** Here at Sedgwick we know that when people contact us, they can be facing an unsettling and stressful event. Our colleagues are responsible for...

  • Call Handler

    4 days ago


    Cardiff, United Kingdom Sedgwick Resource Solutions Full time

    **Role: Home Emergency Call Handlers** **Location: Cardiff (Hybrid)** **Term: Full Time - Permanent** **Hours: 35/40 hours dependant on preference** **Salary: Equivalent to £10.44 per hour** **Your New Company** ***Here at Sedgwick we know that when people contact us, they can be facing an unsettling and stressful event. Our colleagues are responsible...

  • Legal Call Handler

    1 month ago


    Cardiff, United Kingdom eNL Legal Recruitment Full time

    **JOB TITLE: Temporary Legal Call Handler** **LOCATION: Cardiff / In-office** **HOURLY RATE: £Available upon request** **THE CANDIDATE**: **THE CANDIDATE**: **HOW TO APPLY**:

  • Call Handler

    4 weeks ago


    Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    CAV 24/7 - ‘Right place, First Time’ Part Time vacancies available including weekend working covering the 24/7 period Based at our Contact Centre at Cardiff Royal Infirmary (CRI). NHS Terms & Conditions - Band 2 Urgent Primary Care access is changing in Cardiff and Vale and we are looking for Call Handlers to join and expand our existing...

  • Call Handler

    4 days ago


    Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    CAV 24/7 - 'Right place, First Time'Part Time vacancies available including weekend working covering the 24/7 periodBased at our Contact Centre at Cardiff Royal Infirmary (CRI).NHS Terms & Conditions - Band 2Urgent Primary Care access is changing in Cardiff and Vale and we are looking for Call Handlers to join and expand our existing multi-disciplinary...

  • Call Handler

    4 days ago


    Cardiff, United Kingdom Sedgwick Resource Solutions Full time

    **Title: Claims Call Handler (FNOL)** **Location: Cardiff office with some remote working** **Term: Permanent, Full-Time Permanent (35 hours per week, Mon-Fri)** **Your New Role**: Looking to enter into the insurance industry but feel like you lack the desired skills? This role is perfect! An excellent opportunity has arisen for our client. We are seeking...

  • Call Handler

    4 days ago


    Cardiff, Cardiff, United Kingdom Sedgwick Resource Solutions Full time

    Role: Home Emergency Call HandlersLocation: Cardiff (Hybrid)Term: Full Time - PermanentHours: 35/40 hours dependant on preferenceSalary: Equivalent to £10.44 per hourYour New CompanyHere at Sedgwick we know that when people contact us, they can be facing an unsettling and stressful event. Our colleagues are responsible for providing much-needed support and...


  • Cardiff, United Kingdom Acorn Recruitment And Training Full time

    Acorn Recruitment is currently supporting their NHS client in the Cardiff area to recruit Welsh-English Bilingual Call handlers. As a Call Handler you will provide a front-line Welsh/English bilingual service, answering incoming calls, dealing with routine, non-routine, and specialist enquiries in a professional and helpful manner, communicating relevant...

  • Call Handler

    2 months ago


    Cardiff, United Kingdom The Recruitment Co Full time

    **Call Handler - Government Campaign - Welsh Speaking** **Full time hours - 37.5 hour per week** **Fully Remote** **Start date - ASAP** You will be required to have your own equipment for this role - it must be a **Windows 10 laptop or desktop computer.** **What are we looking for?** - Previous experience within customer service - this doesn't have to be...

  • Inbound Call Handler

    2 weeks ago


    Cardiff, United Kingdom Victim Support Full time

    We have an exciting opportunity for an Inbound Call Handler (known locally as an Initial Response Officer) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work...


  • Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    They should have an understanding and knowledge of administrative duties and pride themselves on delivering high quality work whilst delivering effective and efficient administrative support to the team. The SPOA Call Handler and Administrator will provide a comprehensive call handling service and ad-hoc administration support service to the services...


  • Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Cardiff and Vale Health Board has an exciting opportunity within the Children, Young People and Family Health Services Directorate. We are seeking a highly motivated individual to join our Single Point of Access Team which acts as the front door to wider services within Emotional Wellbeing and Mental Health. You will be working as part of a dynamic team who...


  • Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    They should have an understanding and knowledge of administrative duties and pride themselves on delivering high quality work whilst delivering effective and efficient administrative support to the team.The SPOA Call Handler and Administrator will provide a comprehensive call handling service and ad-hoc administration support service to the services...


  • Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Cardiff and Vale Health Board has an exciting opportunity within the Children, Young People and Family Health Services Directorate. We are seeking a highly motivated individual to join our Single Point of Access Team which acts as the front door to wider services within Emotional Wellbeing and Mental Health. You will be working as part of a dynamic team who...


  • Cardiff, United Kingdom Public Health Wales NHS Trust Full time

    Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you! The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll...


  • Cardiff, United Kingdom Public Health Wales NHS Trust Full time

    Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you! The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll...