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Help Me Quit Contact Centre Call Handler

4 months ago

Cardiff, United Kingdom Public Health Wales NHS Trust Full time

Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you

The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll that smoking makes on some of the most disadvantaged and vulnerable people in our society. We are looking for people who want to provide support to smokers who want to quit.

An exciting opportunity has arisen for a full time (37.5 hours per week) call handler to join the National Help Me Quit Contact Centre and Telephone Support Service. The posts are offered on a permanent basis.

Help Me Quit Hub Call Handler

The ability to speak Welsh is Essential for this post

Help Me Quit is looking to appoint a motivated individual that is dedicated to delivering an excellent client-centred service in which you can play a key role in helping smokers across Wales make one of the most important changes for their health.

The Hub is responsible for booking smokers into various Help Me Quit Stop Smoking Services across Wales, and is the central point of contact for all incoming queries.

The Hub operates over a 6 day working week (Monday - Saturday), with working hours being 9am-8pm Monday and Wednesday, 9am-6pm Tuesday and Thursday and 9am-5pm Friday to Saturday, so you would work on a rota basis with other members of team.

This a permanent position working 37.5 hours per week and will be based in our Public Health Wales NHS Trust offices in Capital Quarter 2, Tyndall Street which is in the city centre 10 minutes from Queen Street and Central train stations and 15 minutes from Cardiff Bay.

Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply