Current jobs related to Call Handler - Cardiff - Cardiff and Vale University Health Board

  • Call Handler

    3 months ago

    Cardiff, United Kingdom Sedgwick Resource Solutions Full time

    **Role: Home Emergency Call Handlers** **Location: Cardiff (Hybrid)** **Term: Full Time - Permanent** **Hours: 35/40 hours dependant on preference** **Salary: Equivalent to £10.44 per hour** **Your New Company** ***Here at Sedgwick we know that when people contact us, they can be facing an unsettling and stressful event. Our colleagues are responsible...

  • Call Handler

    3 months ago

    Cardiff, United Kingdom Sedgwick Resource Solutions Full time

    **Role: Home Emergency Call Handlers** **Location: Cardiff (Hybrid)** **Term: Full Time - Permanent** **Hours: 35/40 hours dependant on preference** **Salary: Equivalent to £10.44 per hour** **Your New Company** Here at Sedgwick we know that when people contact us, they can be facing an unsettling and stressful event. Our colleagues are responsible for...

  • Call Handler

    3 months ago

    Cardiff, United Kingdom Sedgwick Resource Solutions Full time

    **Title: Claims Call Handler (FNOL)** **Location: Cardiff office with some remote working** **Term: Permanent, Full-Time Permanent (35 hours per week, Mon-Fri)** **Your New Role**: Looking to enter into the insurance industry but feel like you lack the desired skills? This role is perfect! An excellent opportunity has arisen for our client. We are seeking...

  • Spoa Call Handler and Administrator

    4 months ago

    Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    They should have an understanding and knowledge of administrative duties and pride themselves on delivering high quality work whilst delivering effective and efficient administrative support to the team. The SPOA Call Handler and Administrator will provide a comprehensive call handling service and ad-hoc administration support service to the services...

  • Spoa Call Handler and Administrator

    3 months ago

    Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Cardiff and Vale Health Board has an exciting opportunity within the Children, Young People and Family Health Services Directorate. We are seeking a highly motivated individual to join our Single Point of Access Team which acts as the front door to wider services within Emotional Wellbeing and Mental Health. You will be working as part of a dynamic team who...

  • Complaint Handler

    7 days ago

    Cardiff, United Kingdom Candidate Source Full time

    We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.  The role is initially full time on site...

  • Help Me Quit Contact Centre Call Handler

    4 months ago

    Cardiff, United Kingdom Public Health Wales NHS Trust Full time

    Do you have excellent interpersonal skills? Are you good at building supportive professional relationships? Are you currently working in a healthcare support role or equivalent? If so, this role will be suited to you! The Welsh Government has set an ambitious target to achieve a smoke free Wales by 2030. To achieve this we need to tackle the unfair toll...

  • Claims Handler

    3 months ago

    Cardiff, United Kingdom International Medical Group Full time

    Here at IMG we are pleased to announce that we are looking for a **Travel Claims Handler **working on **Hybrid** Basis out of our **Cardiff Office** on a permanent contract working 37.5 hours a week Monday to Friday with a competitive salary of £23,000 - £27,000 (Depending on Experience). The **Travel Claims Handler** works alongside our 24/7 emergency...

  • Complaint Handler

    4 days ago

    Cardiff, United Kingdom Candidate Source Ltd Remote Work Freelance Full time

    We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter. The role is initially full time on site...

  • Claims Handler

    3 months ago

    Cardiff, United Kingdom International Medical Group Full time

    Here at IMG we are pleased to announce that we are looking for **Travel Claims Handlers **working on **Hybrid** Basis out of our **Cardiff Office** on a permanent contract working 37.5 hours a week Monday to Friday **or** a summer temporary contract [same hours] with a competitive salary of £23,000 - £27,000 (Depending on Experience). The **Travel Claims...

  • Spanish Call Center Representative

    14 hours ago

    Cardiff, Cardiff, United Kingdom International Medical Full time

    Job Title: Spanish Call HandlerWe are seeking a highly skilled and experienced Spanish Call Handler to join our team at International Medical. As a key member of our emergency assistance team, you will be responsible for providing exceptional customer service to our clients who require assistance while traveling or living abroad.About the Role:This is a...

  • Spanish Call Center Representative

    16 hours ago

    Cardiff, Cardiff, United Kingdom International Medical Full time

    Job Title: Spanish Call HandlerWe are seeking a highly skilled and experienced Spanish Call Handler to join our team at International Medical. As a key member of our emergency assistance team, you will be responsible for providing exceptional customer service to our clients who require assistance while traveling or living abroad.About the Role:This is a...

  • Claims Handler

    2 weeks ago

    Cardiff, Cardiff, United Kingdom International Medical Full time

    Job Summary:International Medical Group is seeking a highly skilled and detail-oriented Travel Claims Administrator to join our team. As a Travel Claims Administrator, you will be responsible for handling incoming calls, faxes, and emails, referring cases to the appropriate Claims Handler as needed.Key Responsibilities:Act as the first point of contact for...

  • Claims Handler

    2 weeks ago

    Cardiff, Cardiff, United Kingdom International Medical Full time

    Job Summary:International Medical Group is seeking a highly skilled and detail-oriented Travel Claims Administrator to join our team. As a Travel Claims Administrator, you will be responsible for handling incoming calls, faxes, and emails, referring cases to the appropriate Claims Handler as needed.Key Responsibilities:Act as the first point of contact for...

  • German Call Handler

    3 months ago

    Cardiff, United Kingdom International Medical Group Full time

    Here at IMG we are pleased to announce that we are looking for a **German Speaking** **Emergency Assistance Coordinator **working Remotely or Hybrid on a permanent contract working 37.5 hours a week including some weekends and evenings with a competitive salary of £21,500 - £28,000 (Depending on Experience & Including Language Bonus). You will be providing...

  • Spanish Call Handler

    3 months ago

    Cardiff, United Kingdom International Medical Group Full time

    Here at IMG we are pleased to announce that we are looking for a Spanish Speaking Emergency Assistance Coordinator working Remotely or Hybrid on a permanent contract working 37.5 hours a week including some weekends and evenings with a competitive salary of £21,500 - £28,000 (Depending on Experience & Including Language Bonus). You will be providing help...

  • German Call Handler

    3 months ago

    Cardiff, United Kingdom International Medical Group Full time

    Here at IMG we are pleased to announce that we are looking for a **German Speaking** **Emergency Assistance Coordinator **working Remotely or Hybrid on a permanent contract working 37.5 hours a week including some weekends and evenings with a competitive salary of £21,500 - £27,000 (Depending on Experience & Including Language Bonus). You will be providing...

  • Spanish Call Handler

    3 months ago

    Cardiff, United Kingdom International Medical Group Full time

    Here at IMG we are pleased to announce that we are looking for a **Spanish Speaking** **Emergency Assistance Coordinator **working Remotely or Hybrid on a permanent contract working 37.5 hours a week including some weekends and evenings with a competitive salary of £21,500 - £27,000 (Depending on Experience & Including Language Bonus). You will be...

  • Household Claims Handler

    3 months ago

    Cardiff, United Kingdom Admiral Insurance Plc Full time

    We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be at the heart of...

  • Household Claims Handler

    3 months ago

    Cardiff, United Kingdom Admiral Full time

    We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In Household Claims Service the customer will always be at the heart of...

Call Handler

4 months ago

Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

CAV 24/7 - ‘Right place, First Time’

Part Time vacancies available including weekend working covering the 24/7 period

Based at our Contact Centre at Cardiff Royal Infirmary (CRI).

NHS Terms & Conditions - Band 2

Urgent Primary Care access is changing in Cardiff and Vale and we are looking for Call Handlers to join and expand our existing multi-disciplinary Team.

What is CAV 24/7?

A comprehensive ‘Phone First’ service that provides enhanced clinical telephone triage to ensure the citizens of Cardiff and Vale access safe and effective urgent care, underpinned by the principle of ‘right place, first time’.

**About the role**:
Working within a busy call centre environment, you will act as the first point of contact for our citizens with urgent health care needs. You will be responsible for answering calls, supported by computer software and patient protocols, which will enable you to establish the reason for the call. This is in line with our right place, first time principle.

You should have excellent team working skills and you must be reliable and flexible to meet the needs and demands of the service. There are full and part time positions available with this vacancy working across the 24/7 period. This role will include working unsociable hours, and there will also be a requirement to work during bank holiday periods.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.