Junior Product Support Agent

2 weeks ago

London, United Kingdom Experian Full time

Company Description
**Discover the Unexpected**

Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish - and we’re not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.

**Job Description**:
There will never be a typical day at Experian, but that’s why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing Business Intelligence (BI) landscape. The role sits within our BI business, one of our four Global Business Lines.

Experian BI is a market leader providing information solutions to organizations and individuals throughout the world. We’re proud to help businesses find, develop and manage profitable relationships.

Our services and solutions support businesses in these ways:

- Scoring Assessing the credit worthiness of businesses
- Audit Auditing a ledger / customer base and identifying trends
- Risk Detecting signals for non-payment risk and business failure
- Marketing Finding new business leads
- Enrichment Enriching, cleaning and enhance marketing data
- Analytics Customer base and market analysis
- Research Finding detailed company information

We are looking for a Product Support Analyst to join BI Product Support team. As a Product Support Analyst, you will be responsible for engaging, helping, and facilitating service for our ongoing incidents and requests. You will provide support to various clients and internal users to ensure they are equipped to deal with queries and acting as the point of escalation and investigating/handling more complex queries raised by Users, within a data environment.

**Could this role be for you?**

This role offers real variety and work across a very broad technical remit and across various BI products like APIs, web portals, automatic data feeds.

A snapshot of the role:

- Provide accurate/timely communications to customers in a non-technical style
- Respond to incidents and Operational activities ensuring work is prioritised in line with Service Level Agreements (SLAs)
- Investigate incidents and issues arising ensuring appropriate tools are used and processes are followed
- Escalate issues as required to initiate further investigation to the technical teams L3 support and ensure Service Levels are met
- Able to work with autonomy on incident and problem resolution, and also collaboratively with both onshore and offshore team colleagues and members of other technical support teams
- Ability to upskill and onboard new knowledge, as well as effectively share knowledge across the team
- Identifies opportunities for service/process improvements and presents for consideration within the immediate team
- Understand and participate in regular performance evaluation, ensuring stretching personal objectives are met, development plans are in place and regular self-evaluation and team feedback is evidenced
- Actively contribute to a culture that achieves the business goals, delights customers, and keeps consumer advocacy at the heart of everything we do

**Qualifications**:
**Essential**:

- Communication skills to engage externally with clients
- Analytical thinking with numerical and data problem solving skills
- Understanding of data, data structures and their value regarding use for analysis, marketing and CRM
- Attention to detail
- Time management to complete multiple tasks to set deadlines
- The ability to explain technical issues to non-technical stakeholders
- Strong interpersonal skills and focus on customer satisfaction
- Strong collaboration and teamwork - know how to lead with full accountability and be part of the team with full motivation
- Knows how to enjoy cultural differences and changes occurring in the team and project
- Computer language skill isn’t required but Pseudo code driven analysis is required

**Desirable**:

- Experience of customer service and meeting service levels would be beneficial
- Knowledge and practical experience of one or more technologies (Web services, SQL, Python etc)

We believe in constantly learning, so we don’t necessarily expect to get fully developed expertise in each of these points listed above. If you can tick some of them off, we’d love to talk to you, and see how we might make the rest of it work with the right support, attitude, behaviours and culture.

Additional Information
**Our uniqueness is that we truly celebrate yours.**

Experian's culture and people are key differentiators. We take our people agenda very ser

  • Agent Assistant/junior Agent

    5 days ago

    London, United Kingdom Handle Recruitment Ltd Full time

    **Sector**: office support - **Type**: office-based - **Contact**: Hannah Johnstone - **Start Date**: ASAP - **Expiry Date**: 26 July 2023 - **Job Ref**: BBBH107277 **Agent Assistant / Junior Voice Over Agent** **Salary DOE** **ASAP Start** Are you passionate about the captivating world of voice over talent? Do you thrive in a fast-paced, dynamic...

  • Junior IT Support

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Onroute Full time

    Location: Canary Wharf London (not remote)Competitive Salary, please provide your salary expectation in your application.Must have all visa’s and permissions to work in UK.No Agencies.Onroute is the leading SaaS platform for managing installations of low carbon technologies, like EV chargers, solar panels, heat pumps, and in-home batteries. Needed: a...

  • Agent Assistant

    2 weeks ago

    London, United Kingdom BookBrunch Limited Full time

    Andrew Nurnberg Associates - Assistant/Junior Agent, Dutch and Nordic markets Andrew Nurnberg Associates is looking for a highly-motivated and creative Assistant/Junior Agent to join the Dutch and Nordic department in our London office This role would suit a candidate with at least one year's experience in foreign rights, who will be able to juggle...

  • (Retail) Sales Associate

    2 days ago

    London, United Kingdom Agent Provocateur Full time

    **Region** London **Advertised Salary** Depending on Experience **Application Deadline** Thursday, August 24, 2023 **Job Summary** Founded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent...

  • Junior Estate Agent

    4 days ago

    London, United Kingdom Madison Brook Full time

    **Creating highly ethical and collaborative property partnerships.**: Madison Brook is a multi disciplined and diverse property services group operating across London. Our vision is to deliver highly ethical, collaborative, and sustainable property services, with stakeholders placed at the heart of everything we do. We are looking for **growth **mindset...

  • Customer Support Agent

    3 days ago

    London, United Kingdom Australasian Recruitment Company Full time

    Customer Support Agent **Salary**: £29,120 per annum Do you enjoy providing exceptional customer service? Then this temporary role as a Customer Support Agent for the world's largest car sharing marketplace could be for you! This is a 4 month fixed term contract to work within the Customer Support team and serveas the main point of contact for users within...

  • Andrew Nurnberg Associates

    2 weeks ago

    London, United Kingdom BookBrunch Limited Full time

    Andrew Nurnberg Associates - Assistant/Junior Agent, Dutch and Nordic markets Andrew Nurnberg Associates is looking for a highly-motivated and creative Assistant/Junior Agent to join the Dutch and Nordic department in our London office Duties include liaising with clients, preparing submissions and communicating with publishers in the relevant territories,...

  • Aviation Security Agent

    2 weeks ago

    London / Gatwick Airport, United Kingdom Premier Work Support Full time

    Premier Work Support are excited to announce a fantastic opportunity working as **Aviation Security Agents** at **Gatwick Airport.** There are flexible shift patterns, 4 on 4 off or 6 on 2 off. The hours are currently 17:30 - 21:30. There is also weekend flexibility. **Key Responsibilities and duties**: - As a Security Agent you will be responsible for...

  • Office Support Coordinator

    2 days ago

    London, United Kingdom Dexters Estate Agent Group Full time

    **Salary**: £ DOE **Hours**: Monday-Friday 8.30am-5.30pm **Key Responsibilities**: - Compile documents for ‘new Instructions’ and upload to Reapit - Provide administrative assistance to the Director, Sales and Lettings Managers and their teams - Update and maintain company website, portals, newspapers, magazines and window displays - Maintain the...

  • Senior Product Designer

    Found in: Talent UK 2A C2 - 6 days ago

    London, United Kingdom In Product Full time

    Senior Product Designer - £80,000 plus Stock Options - London Hybrid working 3 days a week in officeIn Product is partnered with a Scale-up business who are growing sustainably in the Health & Wellbeing space. This business is funded by some of the UK and Europe's top investors, they are looking to elevate the growth of their business through a Senior...

  • Senior Product Designer

    4 days ago

    London, United Kingdom In Product Full time

    Senior Product Designer - £80,000 plus Stock Options - London Hybrid working 3 days a week in office In Product is partnered with a Scale-up business who are growing sustainably in the Health & Wellbeing space. This business is funded by some of the UK and Europe's top investors, they are looking to elevate the growth of their business through a...

  • Senior Product Designer

    Found in: Jooble UK C2 - 5 days ago

    London, United Kingdom In Product Full time

    Senior Product Designer - £80,000 plus Stock Options - London Hybrid working 3 days a week in office In Product is partnered with a Scale-up business who are growing sustainably in the Health & Wellbeing space. This business is funded by some of the UK and Europe's top investors, they are looking to elevate the growth of their business through a...

  • Remote Customer Support Agent

    1 week ago

    London, United Kingdom Infinite Impact Industries Full time

    We are thrilled to invite dynamic and service-oriented individuals to join our team as Remote Customer Support Agents. This fully remote role is a rare opportunity to connect with a varied customer base and play a vital role in our organization, all from the comfort of your own home. As a Remote Customer Support Agent, you will serve as the lifeline between...

  • Growth Product Manager

    Found in: Jooble UK C2 - 3 weeks ago

    London, United Kingdom In Product Full time

    Growth Product Manager - £90,000 plus Stock Options - London Hybrid working 3 days a week in office As a Senior Product Manager, you will work horizontally across the entire Product journey identifying opportunities to increase growth through conversion, acquisition and retention. As a Senior Product Manager in this business you will be the sole...

  • Growth Product Manager

    3 weeks ago

    London, United Kingdom In Product Full time

    Growth Product Manager - £90,000 plus Stock Options - London Hybrid working 3 days a week in office As a Senior Product Manager, you will work horizontally across the entire Product journey identifying opportunities to increase growth through conversion, acquisition and retention. As a Senior Product Manager in this business you will be the sole Product...

  • Junior Product Manager

    7 days ago

    London, United Kingdom Searchability Full time

    **Junior Product Manager** **BRAND NEW ROLE WITHIN A RAPIDLY GROWING TEAM IN LONDON** - Junior Product Manager ideal for a fresh Graduate with some commercial experience - London location, easily commutable on public transport - Salary to £45k / hybrid role Based in London, we are a sports technology company who are looking for a Junior Product Manager to...

  • Senior Product Manager

    3 weeks ago

    London, United Kingdom In Product Full time

    Job Description Growth Product Manager - £90,000 plus Stock Options - London Hybrid working 3 days a week in office In Product is partnered with a Scale-up business who are growing sustainably in the Health & Wellbeing space. This business is funded by some of the UK and Europe's top investors, they are looking to elevate the growth of their business...

  • Growth Product Manager

    3 weeks ago

    London, United Kingdom In Product Full time

    Job Description Growth Product Manager - £90,000 plus Stock Options - London Hybrid working 3 days a week in office In Product is partnered with a Scale-up business who are growing sustainably in the Health & Wellbeing space. This business is funded by some of the UK and Europe's top investors, they are looking to elevate the growth of their business...

  • Growth Product Manager

    Found in: Jooble UK C2 - 3 weeks ago

    London, United Kingdom In Product Full time

    Growth Product Manager - £90,000 plus Stock Options - London Hybrid working 3 days a week in office In Product is partnered with a Scale-up business who are growing sustainably in the Health & Wellbeing space. This business is funded by some of the UK and Europe's top investors, they are looking to elevate the growth of their business through a...

  • Growth Product Manager

    16 hours ago

    London, United Kingdom In Product Full time

    Growth Product Manager - £100,000 plus Stock Options - London Hybrid working 3 days a week in office In Product is partnered with a Scale-up business who are growing sustainably in the Health & Wellbeing space. This business is funded by some of the UK and Europe's top investors, they are looking to elevate the growth of their business through a...