Band 4 Complaints Administrator

4 weeks ago


London, United Kingdom Royal Free London NHS Foundation Trust Full time

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

We are looking for a complaints administrator to support the corporate complaints manager and the complaints process for the Royal Free Hospital site.

You will be responsible for ensuring that new complaints and concerns are registered on Datix (departmental database), appropriate paperwork for the complaints received is completed and the accuracy of Datix is maintained at all times.

You will correspond with complainants and support managers and staff across the trust to facilitate the management of complaints.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.



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