Customer Service Assistant

3 weeks ago


Nelson, United Kingdom Specialist Mobility Ltd Full time

We’re looking for a part-time Customer Service Assistant to join our team in Nelson, Lancashire.

You will already have lots of customer service experience behind you and will demonstrate this clearly in your covering letter and CV.

Alongside the rest of the team, you will be responsible for providing exceptional customer service and general assistance within the order processing department across all our brands.

We are a friendly small team and you will also be helping with the development of the website/s so written English is important.

Your responsibilities will include:

- Providing advice to customers both over the phone and face to face in our small retail store
- Taking and processing all customer orders from whichever channel
- Processing customer orders utilising our various online tools
- Ensuring that items are correctly picked and packed, and despatched on time
- Ordering stock from our network of suppliers either online or over the phone
- Chasing supplier deliveries

You will:

- Have at least 1 year solid experience in e-commerce customer service
- Possess an excellent and cheerful telephone manner
- Be able to use various software packages including Microsoft Excel and Outlook
- Be a multi-tasker able to juggle several tasks at the same time
- Have a positive and enthusiastic attitude
- Be a strong team player
- Be happy working in a fast paced environment
- Have superb attention to detail
- Be able to type quickly and accurately, with correct spelling and grammar

Over time you will have the opportunity to work in other areas of our growing business.

Initially this is a part time role, with flexibility required to work additional hours in busy periods, or for holiday cover.

PREVIOUS CANDIDATES NEED NOT APPLY.

NO RECRUITMENT AGENCIES.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £9.50 per hour

Schedule:

- 8 hour shift



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