Customer Service Advisor

2 weeks ago


Nelson, United Kingdom Therapy Assist Ltd Full time

**Job description**

Therapy Assist is a medical reporting organisation with over 10 years of experience in providing high-quality medical reports.

We are looking for an ambitious, well organised and driven individual to join our team at Therapy Assist.

As a customer service advisor, your job will be to assist clients with their enquiries and liaise with team members to ensure that weekly targets are achieved.

**Your job role will include**:

- Contacting clients who have made online enquiries
- Ensuring customers that qualify for our service by meeting company criteria
- Asking them relevant questions to their enquiry and following up by requesting additional information
- Working with teams members to achieve daily and weekly targets.
- Ability to communicate with both potential clients and colleagues
- Objection handling (full training is given)
- Confident telephone manner
- Target driven and Highly Motivated / Team Player
- Must be reliable and punctual.
- Ability to build rapport with the customer

**Benefits of the job include**:

- Company Bonus Scheme
- Regular incentives
- Free parking
- Office Based
- Casual Dress
- No weekends
- No Bank Holidays
- No nights
- 10-6 Monday-Friday
- Great support provided

If you are looking for a job with real potential and development opportunities, then this is the job for you. You need to have a passion for customer service and helping people with their enquiries, be team player and someone who wants to progress withing the company.

**Training & Development**:
Full training is given to all new starters and we there are genuine opportunities for progression within the business.

**Job Types**:
Full-time, Permanent

**Supplemental pay types**:

- Bonus scheme
- Commission pay
- Performance bonus

**Ability to commute/relocate**:

- Nelson, BB9 7TY: reliably commute or plan to relocate before starting work (required)

**Work Location**:
In person

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Transport links

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Nelson, BB9 7TY (required)

Ability to Relocate:

- Nelson, BB9 7TY: Relocate before starting work (required)

Work Location: In person



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