Customer Service Administrator

4 weeks ago


King's Cross, United Kingdom Vaultex UK Ltd Full time

Fixed Term (Fixed Term)

**About Vaultex**

Vaultex are the UK’s leading cash processing company, with sites nationwide. At Vaultex, equality is a core. We believe that businesses can be powerful platforms for social change and that our purpose is to drive Equality for all. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing. Diverse companies are more innovative and better positioned to succeed. We strive to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. With the help of our entire stakeholders— our employees, customers, partners, and community — we can achieve equality for all.

**Mon - Fri 08.00 - 16.00**

**£28,130.00 per annum**

**Job Purpose**
The successful applicant will be responsible for responding to queries raised by the Banks liaison teams and the Vaultex central Client Services team in a timely manner.

To ensure timely and accurate management and resolution of all incoming and outgoing queries and to effectively maintain the Query Management System.

**Main Responsibilities**
1. Promoting a professional image at all times through verbal and written communication.

2. Accurate maintenance of query records through the QMS system and error logs.

3. Total adherence to Query SLA’s.

4. Thorough investigation of differences/errors through to resolution to include CCTV viewing.

5. Pro-active identification of any trends and support of remedial action to rectify.

6. Identification of opportunities for improvement.

7. Collation and timely distribution of Difference Advice Forms via agreed channels.

8. Demonstrate a complete understanding of all procedures and processes and the use of effective investigative skills.

9. Ensure a complete audit trail is maintained for all discrepancies and queries escalated.

10. Support the Customer Service Officer to identify local service issues, minimise false escalations and identify re-training requirements.

**Knowledge, Skills and Experience Needed for the Job**
- Excellent Communicator
- Experience of Cash Centre processes
- Problem solving skills
- Accuracy and attention to detail
- Self-motivated
- Well organised with an ability to multi task
- Flexible approach to work
- Team player with good interpersonal skills
- Good knowledge of MS Office - intermediate user
- A good telephone manner and excellent written skills
- A good knowledge of the cash processing operation will be an advantage.

**Benefits**

We are a living wage employer with Investors in People Platinum status, and as such we have a great range of benefits which you can find here Vaultex - About Us & Benefits
- A generous company pension - auto-enrolled 4% employee 10% employer
- Living Wage employer offering competitive salary plus benefits
- Competitive holiday allowance with an option to purchase additional holidays
- Group life assurance
- Annual performance related bonus
- VaulteXtra discounts on retailers, cycle to work, childcare vouchers, Gym membership, cash back on purchase, eye tests and many more.
- Employee Assistance Programme - a free service should our employees require professional and impartial advice for legal advice and counselling.
- Robust Learning and Development team and opportunities for career progression.



  • Crabbs Cross, United Kingdom Pertemps Redditch Commercial Full time

    Our client is a well know and established business in Redditch who are looking for a Customer Service Administrator on a 12 month fixed term contract ( with possibility for a permanent role for the right candidate) to join their small customer service team. They may be a small team but they look after their huge existing customer base with all operational...


  • King's Lynn, United Kingdom NOCN Group Full time

    **NOCN Group are recruiting for a Customer Service Administrator to work within the NOCN Group providing a front line and professional service to all customers across all business functions.** **Please note that this role is based in our King's Lynn Office.** **Why NOCN Group?** NOCN Group is an educational charity whose core aims are to help learners...


  • King's Lynn, United Kingdom The One Group Full time

    What a company and what a time to join! When you partner with a company that is looking to nearly quadruple their turnover in the next few years you know they have a great model and backing in place, this makes me excited to talk about the opportunity foryou! To start with you will have a vital role on the customer services team, who are lively, friendly,...


  • King's Lynn, United Kingdom Berry Recruitment Full time

    Berry Recruitment are currently recruiting for an Administrator/Customer Service Advisor to work for a busy manufacturing client based on the outskirts of King's Lynn. This role will involve supporting the business and office to provide excellent customer service to customers, clients and colleagues. You must be confident on IT systems and completing...


  • King's Lynn, United Kingdom Berry Recruitment Full time

    Berry Recruitment are currently recruiting for an Administrator/Customer Service Advisor to work for a busy manufacturing client based on the outskirts of King's Lynn. This role will involve supporting the business and office to provide excellent customer service to customers, clients and colleagues. You must be confident on IT systems and completing...


  • King's Lynn, United Kingdom Berry Recruitment Full time

    Berry Recruitment are currently recruiting for an Administrator/Customer Service Advisor to work for a busy manufacturing client based on the outskirts of King's Lynn. This role will involve supporting the business and office to provide excellent customer service to customers, clients and colleagues. You must be confident on IT systems and completing...


  • King's Lynn, United Kingdom Berry Recruitment Full time

    Berry Recruitment are currently recruiting for an Administrator/Customer Service Advisor to work for a busy manufacturing client based on the outskirts of King's Lynn. This role will involve supporting the business and office to provide excellent customer service to customers, clients and colleagues. You must be confident on IT systems and completing...


  • Waltham Cross, United Kingdom Adecco Full time

    Position: **Customer Service Administrator** Contract Type: **Temporary - with possibility of extension, immediate start** **Salary**: **£11.50 - £12.50 per hour + Benefits** **Location**: **Waltham Cross** Don't miss this exciting opportunity to contribute to a thriving Customer Services Team! Our innovative client is at the forefront of the industry,...


  • Cross Hills, United Kingdom The M K Morse Company UK Limited Full time

    **Essential Functions**: - Must always represent The M. K. Morse Company in a professional manner. - Ensure customer satisfaction and provide professional customer support. - Accurately and efficiently enter quotes and orders for customers, distributors, and sales. - Assist with customer questions, technical issues and returns. - Develop a comprehensive...


  • King's Lynn, United Kingdom Carousel Consultancy Full time

    **Customer Services Administrator - Part Time (30 hours / wk) - Global Company - King’s Lynn - c£24,000 (DoE)** pro rata Our client, a global company who is a leader in their field of expertise, is looking for a proficient **Part Time** **Customer Services Administrator, **with impeccable communication skills and a warm and personable nature, to join...


  • King's Lynn, United Kingdom Sealskinz Ltd Full time

    **Internal Customer Service Administrator** **Company Profile** Born 25 years ago from the needs of hardy East Anglian adventures. Sealskinz accessories have been to the top of mountains, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. Relying on our technical provenance, our...


  • King's Cross, United Kingdom Evangelical Alliance Full time

    Job description We are seeking a membership administrator to cover maternity leave. You will work in the membership team providing frontline administration, communicating with our members particularly as they join us. In addition you will provide PA support to the director of communications and engagement. The membership administrator will play a key part...


  • Clay Cross, United Kingdom Fresh Start Recruitment (UK) Ltd Full time

    Ref - 10981 Service administrator Clay Cross, Derbyshire 8.00am – 5.00pm Monday to Friday Temp initially with a view to perm £11.46 - £12.50 per hour This role is based in a modern open plan air-conditioned office close to Clay Cross, Derbyshire given the location own transport is preferred. The Service Administrator will play an integral role in...

  • Customer Services

    2 months ago


    King's Lynn, United Kingdom The One Group Full time

    New - Location: Kings Lynn - Salary: £22500.00 - £23000.00 per annum per year - Job Type:Permanent Posted about 5 hours ago - **Sector**: Customer Service - **Contact**: Kate Yardley - **Start Date**: ASAP - **Expiry Date**: 23 May 2024 - **Job Ref**: BBBH51558_1713862351 Join a growing, fast paced and friendly Team! Customer Service Advisor with a mix...

  • Customer Services

    1 month ago


    King's Lynn, United Kingdom The One Group Full time

    New - Location: Kings Lynn - Salary: £22000.00 - £23000.00 per annum + Plus Benefits per year - Job Type:Permanent Posted 7 minutes ago - **Sector**: Office Support Recruitment - **Contact**: Kate Yardley - **Start Date**: ASAP - **Expiry Date**: 13 March 2024 - **Job Ref**: BBBH51012_1707741126 Join a growing, fast paced and friendly Team! Customer...


  • Gerrards Cross, United Kingdom Sheridan Ward Recruitment Full time

    increases after service Team events **Related jobs**: **Customer Service Administrator**: **Uxbridge**: **£26k - 27k per year**: **Featured** **More details** **Shortlist +** **Customer Service Administrator**: **Slough**: **£22k - 23k per year**: **Featured** **More details** **Shortlist +** **Customer Service Administrator**: **Uxbridge**: **£25k -...


  • King's Lynn, United Kingdom Sealskinz Full time

    **The Role** Working for a leading outdoor accessories brand you will be handling contacts from customers and dealing with their enquiries through to resolution. Working as part of a team within a fast paced, dynamic environment, you will deliver exceptional customer service in a proactive manner through taking the time to understand the needs of each...


  • King's Cross, United Kingdom Omega Recruitment Full time

    Job Title : Business Support Officer - Contract Temporary >3-6 months+ - Sector : Public Sector / Government - PAYE Rate £18.41h (+ 12.07% holiday pay) - Start Time - 09:00 AM End Time 05:30 PM - Hours Per Week 36.00 **Address** Pancras Square, Kings Cross, London To undertake, as an expert user, a range of complex business, financial and administrative...


  • King's Cross, United Kingdom Wilson James Full time

    **The opportunity to undertake the role of Security Administration Coordinator has arisen with a unique ‘tech' company based in Kings Cross. Do you thrive on coordination, tasking and administrating in fast paced environments? Do you have the necessary Administration, business management and communication skills? Are you looking to join a company that...


  • Gerrards Cross, United Kingdom Sheridan Ward Recruitment Services Full time

    **Administrator** My client based in Gerrards Cross are looking for a Administrator to join their fun, bubbly, and friendly team! Do you have experience with quotes, allocating engineers, speaking with customers or have great customer service skills? **Administrator duties include**: - Manage and maintain stock control - Provide weekly update and...