Revenue Assistant

3 weeks ago


Bristol, United Kingdom IOP Publishing Full time

**Revenue Assistant, UK/Hybrid**

**Negotiable Salary + Excellent Benefits**

An opportunity has arisen for a proactive and collaborative Revenue Assistant working in our Finance Operations department, reporting into the Billing & Credit Manager.

**Role Summary**

**Role Overview**

Customer focus and a collaborative approach is key to all our Finance roles. The Revenue Assistant plays an important role in facilitating customers to pay their invoices. Our customers are across the globe, requiring sensitivity to language, cultural norms and time differences. The team also works closely with other Finance teams and the wider business to ensure a streamlined approach to billing and collections, providing the best possible customer service, revenue reporting and tax compliance.

**What will you be doing?**:

- **Key job accountabilities include**:

- Providing excellent customer service to all stakeholders, both internal and external. This includes managing the team mailboxes.
- Daily reconciliation of online credit card payment transactions, including payment posting and allocation.
- Responsible for maintaining records against the accounts receivable ledger and ensuring all customer notes are up to date at all times on the relevant system.
- Process documentation is kept up to date and made easily accessible through both the quality of notes and appropriate filing.
- Championing continuous improvement. Working with colleagues, customers and the systems development team to identify and implement process efficiency.
- Cross train with Finance Assistants within the Financial Operations and provide flexible support and cover.

**About you**:
Successful applicants should demonstrate the following:
**Professional qualifications**
- AAT or CICM Qualified of Studier (desirable)

**Knowledge & previous experience**
- Billing and cash collection background, ideally with experience supporting overseas entities.
- Experience of developing relationships and influencing the debt collection processes.
- Supporting a range of customers across different locations within a complex environment.
- Knowledge and experience of Finance and debt collection systems.
- Experience of working with foreign currency transactions.
- Great communication skills including the ability to explain numbers to non-finance professionals and adapt style of written and oral communication appropriately.
- Solution orientated to ensure quick resolution where challenges arise.
- Excellent teamwork and organisational skills; adaptable and collaborative attitude.
- Intermediate excel skills (vlookups, pivots etc.).

We know it is unusual for someone to tick every box so, if you don’t meet all the criteria, but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply.

**What we offer**:
In addition to a competitive salary, we also offer you:

- an excellent pension scheme (up to 12% company contribution),
- discretionary annual bonus scheme,
- 25+ days holiday (not including bank holidays),
- standard 35-hour working week,
- volunteering days,
- a comprehensive benefits package including private medical insurance and life assurance**:

- **a range of flexible benefits such as cycle to work scheme, discounted gym membership, healthcare cash plan, and payroll giving.

**Flexible Working**:
We will consider applicants from a wide geographical area who are happy to travel to Bristol on occasions. You should be prepared to come to our modern and contemporary offices in central Bristol for one or two days per month on average, or every day if you prefer. IOP Publishing has a flexible, hybrid working model in place, in which colleagues work from where they can be most productive. For more information on our approach to hybrid working, click here.

**About us**:
IOP Publishing is one of the world’s leading learned society scientific publishers. Its product portfolio encompasses over 100 open access and hybrid journals, books, conference proceedings and a global science news programme, many of which are published in partnership with other learned societies.

With offices in Europe, Asia and the US, we work in the interests of the global scientific community to deliver impact, recognition and value to the scientific community. As a wholly owned subsidiary of the Institute of Physics, a not-for-profit society, IOP Publishing supports the Institute’s work to inspire people to develop their knowledge, understanding and enjoyment of physics.

**Salary**: £25,000.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Suppleme



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