Oracle EBS Channel Revenue Management Consultant

2 weeks ago

Bristol, United Kingdom Whitehall Resources Full time

Oracle EBS Channel Revenue Management Consultant - Ad hoc


Whitehall Resources require an Oracle EBS Channel Revenue Management Consultant to work with a key client on an initial 6 month contract.


*This is a part time ad-hoc contract, working 0-20 hours per week.


*Fully remote.


*Outside IR35.


Oracle EBS Channel Revenue Management Consultant


Position Summary

The role of the Oracle EBS Channel Revenue Management Senior Support Engineer is to provide exceptional remote-based support for mission-critical EBS applications, as part our global customer support team. The position is responsible for researching, troubleshooting and resolving issues across the Oracle EBS Channel Revenue Management solution (11i or R12) for the company’s clients, who use these applications.


Essential Duties and Responsibilities:

* Provide remote-based functional support for multiple EBS modules (A/R, A/R Deductions Settlement, Trade Management, and Channel Rebates and Point of Sale Management)

* Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle applications functionality, then develop an action plan to resolve issues via remote client connectivity or collaborative web meeting

* Work closely with end users to understand their issues and deliver a consistently high-quality customer experience

* Replicate reported issues in non-production environment, as needed, for troubleshooting

* Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.

* Provide new or modified application configuration to resolve incidents

* Advise end users on application functionality and capabilities

* Create SQL scripts to identify, analyze and correct data issues

* Collaborate with team members in a virtual team environment to extend field experience to different client situations


Experience:

* 10+ years experience with Oracle EBS Channel Revenue Management applications (11i and R12), including multiple full life-cycle implementations

* 5+ years direct support of application end-users in a corporate environment

* Functional expertise with solid understanding of application functionality, end-to-end business processes, and underlying data flow of core Oracle Accounts Receivable, Accounts Receivable Deductions Settlement, Trade Management, and Channel Rebates and Point of Sale Management, and how they integrate with other Oracle EBS applications

* Expertise in SQL and PL/SQL for Oracle to facilitate analysis and resolution of issues

* Knowledge of Oracle maintenance/patching mechanics and EBS architecture

* Demonstrable history solving complex problems across the Oracle EBS Channel Revenue Management solution


Skills:

* Superb trouble-shooting skills and tenacity in solving problems

* Passionate about customer support with an extreme focus on client satisfaction

* Strong knowledge of key application functionality, tables and relationships

* Deep knowledge of Oracle EBS customization/extension methodologies

* Excellent interpersonal, presentation and communication skills – verbal & written

* Attention to detail and the ability to learn quickly

* Ability to work calmly and professionally in high pressure situations

* The ability to work remotely from a home-based office in a virtual environment


Education:

* Bachelor's Degree in computer science or related field or equivalent experience


Desired Qualifications:

* Extensive knowledge of the EBS Channel Revenue Management solution across multiple releases (11i, R12.1.X, and R12.2.X), including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

* A consulting background, while not mandatory, would be useful

* Experience with localizations and global implementations would be an advantage

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