Investigation Services Assistant Hub Officer

2 weeks ago

Bristol, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 345569**Salary**:

- £24,278**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CCG - Fraud Investigation Service**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 7Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol Regional Centre - 3 Glass Wharf, Avon Street, Temple Quarter, Cardiff Regional Centre - Central Square.About the job

**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential

**About HMRC**

HMRC is the UK’s tax and customs authority. We’re here to collect the money that pays for the UK’s public services and give financial support to people. We collect taxes, coordinate benefits, help people with Tax-Free Childcare, enforce the National Minimum Wage and work at the heart of the UK’s border systems. Our vision is to be a trusted, modern tax and customs department.

**About the Team**

HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations and our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC’s strategic objectives and supporting aims of a healthy tax system. It is also a key component of the compliance strategy, promoting compliance across the population and prompting behavioural change, preventing and responding to harmful attacks on the tax system and ensuring none are beyond our reach.

Investigation Services brings mainstream and highly specialist capabilities together to enhance and support the full range of criminal, civil and regulatory investigations into serious tax fraud and money laundering undertaken in FIS. This role in Investigation Services Core provides vital services to the full range of FIS investigations helping HMRC tackle the many and pressing challenges that modern-day tax fraud presents.

There will be 5 positions based in Bristol and 2 based in Cardiff.

**Job description**:

- You will perform a range of tasks which focus on ensuring our customers have the equipment and information they need to support HMRCs most serious civil and criminal fraud cases. Along with supporting other tasks as and when required and advised by management.
- You will play an active part in the development of an inclusive and encouraging performance-based culture to provide effective and timely services to investigation teams whilst ensuring your work is completed efficiently, to a high standard and that deadlines are met.
- FIS will provide you with learning products and support from your manager and training leads. However, we will also expect you to take ownership for your own development ensuring you have sufficient capability and confidence to perform tasks requested.

**Areas you will support**:
Property and Storage, Operational Deployment and Visits, Business Services, Front Line Facility, Data Services, Operational Services, Court and Tribunal Support, System Checks and Self Generated tasks.
- You may be required to contribute to work in other areas, this will be in line with guidance and your existing capabilities.

**Person specification**:
Deliver high quality, professional and accessible services, anticipating the needs of our investigations by:

- Performing tasks suitable to the Assistant Officer grade in line with the guidance provided and referred to above.
- Contributing to an encouraging culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPI’s.
- Identifying, through conversations and outcomes of quality assurance processes, any development needs and ensure these are communicated to your line manager.
- Developing a professional relationship with local investigators and case teams.
- Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives.
- Ensuring all duties are performed in line with the Investigation Services Blueprint.

**Essential Criteria**:

- Must hold a full UK Driving Licence and be willing and able to drive for business need.
- An organiser who can manage their time and ensure tasks and assurance guidance is followed at all times.
- Good written and oral communication skills, in addition to a good familiarity of Office 365 platforms such as Word, Excel, Outlook and PowerPoint.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Managing a Quality Service
- Working Together

**Benefits**:

- Learning and development tailored to your role.
- A

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