Revenue Assistant

4 weeks ago


Bristol, United Kingdom IOP Publishing Full time

**Job Summary**

An opportunity has arisen for a proactive and collaborative Revenue Assistant working in our Finance Operations department, reporting into the Billing & Credit Manager.

**Role Overview**

Customer focus and a collaborative approach is key to all our Finance roles. The Revenue Assistant plays an important role in facilitating customers to pay their invoices. Our customers are across the globe, requiring sensitivity to language, cultural norms and time differences. The team also works closely with other Finance teams and the wider business to ensure a streamlined approach to billing and collections, providing the best possible customer service, revenue reporting and tax compliance.

**What will you be doing?**:

- **Key job accountabilities include**:

- Providing excellent customer service to all stakeholders, both internal and external. This includes managing the team mailboxes.
- Daily reconciliation of online credit card payment transactions, including payment posting and allocation.
- Responsible for maintaining records against the accounts receivable ledger and ensuring all customer notes are up to date at all times on the relevant system.
- Process documentation is kept up to date and made easily accessible through both the quality of notes and appropriate filing.
- Championing continuous improvement. Working with colleagues, customers and the systems development team to identify and implement process efficiency.
- Cross train with Finance Assistants within the Financial Operations and provide flexible support and cover.

**About you**:
Successful applicants should demonstrate the following:
**Professional qualifications**
- AAT or CICM Qualified or Studier (desirable)

**Knowledge & previous experience**
- Billing and cash collection background, ideally with experience supporting overseas entities.
- Experience of developing relationships and influencing the debt collection processes.
- Supporting a range of customers across different locations within a complex environment.
- Knowledge and experience of Finance and debt collection systems.
- Experience of working with foreign currency transactions.
- Great communication skills including the ability to explain numbers to non-finance professionals and adapt style of written and oral communication appropriately.
- Solution orientated to ensure quick resolution where challenges arise.
- Excellent teamwork and organisational skills; adaptable and collaborative attitude.
- Intermediate excel skills (vlookups, pivots etc.).

We know it is unusual for someone to tick every box so, if you don’t meet all the criteria, but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply.

**Why work with us at IOP Publishing**:
**Purpose**: We are a world leader in the development of electronic publishing for the scientific community - working in the interests of science and scientists, we aim to maximise the impact of the research we publish;
**Culture**: We offer a truly international culture with offices in Europe, Asia and the US and our reach is global. Our culture is the perfect blend of dedicated and intelligent professionalism, informal, friendly collaboration and authenticity with a social conscience.

**Financial benefits**: a competitive salary, an excellent pension scheme (up to 12% company contribution), and a discretionary annual bonus scheme, £200 stipend payment on completion of probation period, and a range of other useful and cost-saving benefits available through our benefits platform;
**Health and Wellbeing**: 33+ days holiday (including bank holidays), a 35-hour working week,, life assurance, cycle to work scheme, dental insurance, health care cash plan, and a great positive working environment in our brand new office in central Bristol - modern airy and designed with all of our colleagues in mind - for work and social time;
**Flexibility**: a flexible hybrid working environment to suit everyone’s needs
- ;
- we don’t need you in the office every day so we can consider applicants from further afield who can travel to Bristol likely once a week depending on when face to face time is needed;
And last but not least, did we mention that we are unique : IOP Publishing is central to the Institute of Physics, a not-for-profit society and we gift-aid all our profits to support science through the activities of the Institute.

**To apply, please submit your CV through our careers site.**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From £20,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Bristol

Application deadline: 24/03/2023



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