Operations Coordinator

3 weeks ago

London, United Kingdom Screen Share UK Full time

Job description

**What's the essense of this role?**

This role exists for the purpose of facilitating the logístical elements of Screen Share’s projects, including our flagship digital access project, our growing digital skills provision and our forthcoming asylum seeker laptop refurbishment training course.

This means coordinating the donation and distribution of devices, organising in-person events and ensuring the practical elements of each project runs smoothly and assisting the Director in administrative tasks where necessary.

Screen Share a fast-growing refugee charity rooted in the community. We exist to support, inform and advocate for the digital inclusion of refugees in the UK. We currently have 2 staff members and 45 volunteers.

**What does success look like in this role?**

**Achieveing Outcome 1**

Facilitate the collection of devices from donors
- _Respond promptly to inquiries from individual and corporate donors regarding device eligibility_
- _Organise the collection process and facilitate on-site data destruction where necessary_
- _Coordinate runners/couriers or postage delivery of device donation and distribution to tech volunteers._
- _Coordinate with storage facilities or volunteers to hold devices if tech team are at capacity._
- Coordinate directly with the Digital Access Manager concerning the needs of the tech team

**Achieveing Outcome 2**

Be the contact point for our referral partners and facilitate the delivery and return of devices
- _Participate with the Digital Access Manager and Director in the monthly provision decisions, contributing to the collective decision making process on the basis of supply, demand, partnerships and priority system, and record those decisions in a systematic way_
- _Explain our referral system to referral partners and explain our system to unsuccessful partners and referrals_
- _Coordinate with referral partners regarding the allocation and delivery of devices, issuing QR codes where necessary_
- _Issue a tech receipt for every allocated device_
- _Manage relationship with courier companies such as DHL and Royal Mail_

**Outcome 3**

Be the contact point for runners and couriers
- Coordinate Runners to pick up laptops from donors, deliver them to tech volunteers and from there to laptop recipients or partners.
- Ensure runners conform with of their duties regarding data security and safeguarding.
- Improve and manage the process by which runners can volunteer for specific pick-ups.
- Coordinate with the tech team regarding destruction and disposal of tech waste and ensure Operations Assistant facilitates pick-up or drop off

**Achieveing Outcome 4**

Manage Screen Share’s storage and/or offices
- _Be available on the ground to move devices from the storage to the tech volunteers or recipients_
- _Be the contact point for our storage and office management_
- _Assist with organising external events including asylum seeker tech refurbishment training_

**Achieveing Outcome 5**

Ensure Screen Share recipients are offered internet data provision and facilitate its delivery
- _Own the process by which we distribute data donated by telecommunications organisations such as Vodafone and organisations such as Good Things Foundation_
- _Explain this process to recipients and be their contact point for troubleshooting_
- _Advise the Director on the demand for data from our recipients_
- _Offer suggestions to the Directors on how this project can change fundamentally to be more efficient and more scalable_

**Achieveing Outcome 6**

Contribute to the monitoring and evaluate our device provision
- _Amalgamate the number of devices provided per month and be able to formulate that data on the basis of age and geography_
- _Work with the Digital Access Manager and Communications and Community Officer to measure the impact of our provision_

**Achieveing Outcome 7**

Administrative support
- _Provide admin support to Director and Digital Access Manager_
- _Coordinate interns where appropriate_

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