1st Line Service Desk Engineer Immediate Start
2 weeks ago
**Position: 1st Line helpdesk Technician (MSP) (IMMEDIATE START)**
**FANTASTIC TRAINING PATH**
**Duration: Permanent**
**Location: Borehamwood + Hybrid**
**Salary :27-30k DOE**
**Start Date: ASAP**
**Hours: Mon-Fri 9-5:30pm**
**Benefits: 22 days holiday rising to 25 + day off for birthday+ Career progression and a defined training path (Vendor Certifications)**
**Key responsibilities**:
- Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress
- Accurately log incidents by categorising and prioritising them in line with service operations procedures
- Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks
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