1st Line Service Desk Engineer
1 month ago
**Position: 1st Line helpdesk Technician (MSP)**
**Duration: Permanent**
**Location: Borehamwood**
**Salary :27-30k DOE**
**Start Date: ASAP**
**Hours: Mon-Fri 9-5:30pm**
**Key responsibilities**:
- Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress
- Accurately log incidents by categorising and prioritising them in line with service operations procedures
- Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
- Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks
- We are looking for someone who:
- Has a natural aptitude for troubleshooting and problem-solving
- Embraces continual change and process improvement
- Can express ideas and information clearly and concisely
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