Customer Service Helpdesk Administrator

4 weeks ago


Borehamwood, United Kingdom Onyx Recruitment Full time

**This highly successful Medical Services organisation is looking to recruit a Helpdesk Administrator to join their lively team providing a high level of customer service.**

**_Key duties include_**
- Assisting and supporting the Facilities Support Teams in the provision of a managed service that will ensure efficient and effective use of facilities.
- Ensuring all queries from Facilities or Support teams are tracked and prioritised for action
- Providing overall assistance to the Facilities support teams as a central helpdesk
- Providing training to all new Facilities support staff in standard operating processes
- Providing support, as well as vital communication with supervisors and managers

**_Experience Required_**
- Helpdesk / customer call centre / support experience
- Advanced systems skills to include Microsoft Excel
- Excellent communication skills and the ability to build strong relationships with team members, managers and engineers.
- Ability to adapt well to change and be able to react efficiently to any issues that arise.
- Enjoy working in a team environment, have excellent communication skills and attention to detail.

This role is fast paced and reactive and requires excellent adaptability as no day is the same. Ideal backgrounds we are looking for include Customer service, administration and shared service centre helpdesk experience within an engineering, manufacturing, distribution or facilities management business.

This is a permanent role paying £22,000 - £24,000 depemding on experience and the working hours are 9 am - 5.30 pm Monday to Friday.



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