Business Administrator
7 months ago
**Job Description and Person Specification**
**Post Details**
Job Title
Customer Service/Admin Officer
Salary - £22,785 pro rata
Contract Type - Permanent
Hours - 37 hours weekly generally Mon-Fri. Evening and weekend work will be necessary occasionally.
Notice to Finish
One week during the first year, 4 weeks thereafter
**Supervisory Responsibilities**
To Whom
Board of Directors, Syndicate Senior Management, Head of Service, Senior members of staff
For Whom
Apprentices & Placements
**Purpose of Post**
Working in a busy office that provides a nationwide service, the post holder will be part of a team that deal with inbound/outbound calls with some additional admin duties.
**Main Responsibilities and Duties of the post**
1 Take inbound/outbound calls (10%)
3 Assist team with admin duties
4 Assist team with accuracy of client data on internal database
5 Provide regular statistics and reports to the Head of Service
6 Contribute to the creation and development of promotional and marketing materials
7 Ensure that effective internal communication is maintained within the organisation through actively contributing to staff meetings
8 Cover work schedules for those absent on either annual or sick leave
9 Observe and implement all internal policies and procedures
The duties and responsibilities of this post may vary from time to time without changing the general character of the duties or level of responsibility involved.
**Person Specification**
Essential Skills
1 Excellent communication skills
2 Previous experience of working in an office environment
3 Enthusiastic and polite nature
4 Strong organisational skills and ability to prioritise workloads
5 Good team worker and able to work using own initiative
6 Good IT skills, particularly Excel
7 Excellent Work Ethic
8 Ability and willingness to learn new skills, systems, and procedures.
**Desirable Skills**
1 Understanding of Payroll services
2 Understanding of Managed Accounts
3 Ability to speak community languages
4 Understanding of disability
**Salary**: Up to £22,785.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Derby: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)
Work Location: In person
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