Customs Policy Advisor

5 months ago


Manchester, United Kingdom HM Revenue & Customs Full time

**Passionate About Policy?**

We need proven policy minds to help shape the future. If you come from a policy background and thrive when collaborating cross-functionally to deliver results, then this might just be the role for you

The Borders and Trade Directorate plays a vital role in regulating the flow of goods entering and leaving the United Kingdom. They play a crucial role in facilitating and regulating international trade while safeguarding the country's borders.

**Job description**

**The Team**

This is an exciting time to join a priority, high profile team within HMRC’s Customs Policy and Strategy Directorate. The Northern Ireland Customs Policy team is responsible for the customs aspects of the Windsor Framework. Working in collaboration with colleagues from within HMRC, HM Treasury and across Whitehall, the team will be driving forward policy development to tight timelines, advising Ministers, engaging the EU on complex topics, working with solicitors and delivery partners to ensure legislative and operational delivery, and handling a diverse range of partners to manoeuvre complex and sensitive issues.

**The Role**

These are stretching roles in a fast-paced team. You’ll have significant opportunities for growth and development in the role, and the scope to influence the implementation of one of the Government’s priorities, the Windsor Framework.

You will have the opportunity to shape the policy area and ensure the smooth flow of goods between Great Britain and Northern Ireland, and see your policy implemented on the ground.

To be successful in the role you will need to be agile to competing priorities, maintain awareness of the wider risks to a successful implementation and be able to bring stakeholders together to drive forward solutions to complex problems to ensure you policy area is on track.

The roles will involve working with a diverse list of stakeholders to ensure the successful implementation of the Windsor Framework, both within HMRC and across government, including working with the Cabinet Office, the Department for Environment, Food and Rural Affairs (DEFRA), Border Force, and Department for Business and Trade (DBT), as well as senior officials within HMRC. Some of the roles may also involve working with EU officials.

**Responsibilities**
- You will lead on your own area of the Windsor Framework that you will see through to successful implementation.
- On a daily basis, you can expect to be engaging with seniors within HMRC to ensure they are kept up to date on the implementation of your area.
- Responsibility for driving your policy area through to implementation by bringing in other stakeholders as needed to drive forward solutions.

**Person specification**

**Essential Criteria**:

- Experience of the policy making and implementation process.
- Have a proven track record of building and working successfully with a network of colleagues to deliver solutions.
- The ability to grasp complex and technical policy areas quickly to enable you to hit the ground running.
- Be confident in communicating, including to seniors and EU officials on technical issues and the ability to pitch the detail at the right level to ensure the correct decisions are made.
- Deliver great results in fast paced and often challenging environment whilst ensuring the quality of your work is completed to a high standard.
- Be able to lead cross-Government engagement on sensitive policy issues and maintain abreast of cross-cutting impacts.
- The ability to bring together stakeholders to drive results.
- Be able to work independently and make decisions at the right level in relation to your work area, and a track record of proposing solutions to complex problems.

**Desirable Criteria**:

- Knowledge of customs policy would be desirable, but not essential.
- Experience of working on other technical or complex policy areas would also be beneficial.

**Salary**: From £42,618.00 per year

Schedule:

- Monday to Friday

Work Location: In person



  • Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Debt Advisor

    6 months ago


    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...

  • Policy Advisor

    1 month ago


    Manchester, United Kingdom Carloans365 Full time

    We are seeking a highly organized and detail-oriented Policy Advisor to join our Payouts team at Carloans365. As a key member of our team, you will play a crucial role in ensuring the smooth processing of loan payouts for our customers.Your primary responsibilities will include coordinating the processing of loan payouts, serving as the primary point of...

  • Client Services

    6 months ago


    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging. Our work environment includes: - Modern office setting - On-the-job training - Casual work attire - Regular social events **Position**:Customer Support Representative **Location**:Manchester **Responsibilities**: - Identify and...

  • Client Services

    6 months ago


    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging. Our work environment includes: - Modern office setting - On-the-job training - Casual work attire - Regular social events **Position**:Customer Support Representative **Location**:Manchester **Responsibilities**: - Identify and...


  • Manchester, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 351270**Salary**: - £25,082 - £25,082- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Fixed term**Length of employment**: - Temporary Fixed Term Appointment for up to 2 years**Business area**: - HMRC - Customer Service - Other -...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant Manchester, UK **Duties**: - Provide exceptional customer service by responding to...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...


  • Manchester, United Kingdom Walters People Full time

    Job Title: Customer Service Advisor Salary: £22,500 - £27,000 Location: Manchester Customer Service Advisor **Salary**: £22,500 - £27,000 Location: Manchester Keywords: Customer Service, Insurance, Renewal Advisor, Manchester We are seeking a passionate and dedicated Customer Service Advisor to join our team. This role offers an excellent opportunity...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are customer-centric, inclusive and innovative. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment - Relaxed atmosphere Job Title: Customer Support Representative We are looking for people who share our passion, energy and...


  • Manchester, United Kingdom L&I Eaton Accident Repair Centre Full time

    Customer service advisor required for a busy vehicle accident repair centre, hours will be 8.30am until 5.30pm Monday to Friday. Duties will include taking incoming and making out going calls from insurance companies and policy holders, also dealing with Management to ensure the smooth running of the business during the course of the working day. The role...


  • Manchester, United Kingdom Manchester Digital Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Policy Advisor to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service to citizens and consumers for complaints and enquiries relating to telecoms, broadcast and postal issues.Key Responsibilities:Act as a first...


  • Manchester, United Kingdom KC Group Full time

    **Customer Support Advisor** **Job Duties and Responsibilities of the Customer Support Advisor will include**: - Listen to a range of customer service issues and offering innovative solutions to each problem. - Build positive relationships with Success Coaches in order to escalate queries and concerns where necessary. - Directing students to appropriate...


  • Manchester, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn £23,795.20 per annum. **Customer Service Advisor benefits: ** - 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary - Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many...


  • Manchester, United Kingdom CV-Library Full time

    Customer Service Advisors £23,400 OTE £30K Fantastic Offices Fabulous Benefits This is an exciting opportunity to work for a well-known company, currently seeking a number of Customer Service Advisors to support their busy team. You must have excellent communication skills and good attention to detail. The role is full time 37.5 hours per...


  • Manchester, United Kingdom Page Personnel Full time

    Opportunity to work for a leading Automotive business - Excellent benefits **About Our Client**: Our client are a well established Automotive business based in Manchester, they are currently going through a period of growth and are looking for Customer Service Advisors to join their team. Our client offers great career progression, competitive salary and...