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Customer Service Advisor

2 months ago

York, United Kingdom One to One Recruitment Ltd Full time

**Customer Service Advisor - Travel**

Due to further expansion and internal promotions, we are proudly recruiting a number of positions for our fantastic client partner, **Great Rail Journeys**. An established, award-winning, travel company in York We have worked with them for over 12 years so know them really well and have placed many people there over the years who juts **LOVE** being part of the team

A full time, permanent opportunity has become available to work within the customer service team as a **Customer Service Advisor**.

The purpose of the position is to deliver first rate customer service to all potential and existing customers, ensuring all elements of the service are delivered to a high quality and on time. Working within a diverse, fun and hardworking team you will be working in a gorgeous city centre office & your typical day will look a bit like this:

- Issuing booking confirmations to the customer ensuring all details contained are correct.
- Build on-going relationships with customer’s pre-departure, delivering world class service.
- Supporting the administration of holiday cancellations, discussing other available options with the customers in order to retain their custom where possible.
- Liaising with insurance companies on behalf of customers & arranging Visas for customers
- Carrying out mobility checks to ensure the customers mobility expectations are met where possible.
- Contacting customer to follow-up and resolve over-due payments of balances or deposits.
- Liaising with the variations team in relation to variation bookings at the request of the customer ensuring all variations are communicated to the relevant work colleagues.
- Preparing & dispatching customer documentation

The perfect **Customer Service Advisor** for this role will have a really pleasant and empathetic manner with good listening & communication skills. You will have some form of customer service experience but if you haven’t worked in an office environment before that’s not a problem, as long as you are IT Literate and can pick things up quickly.

You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner. As a driven individual, you will enjoy getting results and making your customers happy

In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits.

**Job type**:Permanent, full time, 9-5pm Monday to Friday with 1 in every 4 weekends with two days off in the week

**Salary**: £21-23K
- 33 days holiday
- Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.
- Life Assurance
- Death in Service benefit of 4 X your basic salary from commencement of service.
- Group Personal Pension Plan
- Extensive Staff Discounts

**Interviews**: Immediate

Customer service/retail/hospitality/communication skills/ York/ permanent/ team/travel/tourism

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount

Schedule:

- Day shift

Work Location: In person