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Housing Support Officer

4 months ago

Barry, United Kingdom Akton Recruitment Ltd Full time

Housing Support Officer
Akton Recruitment has an opening for a Housing Support Officer

Housing Support Officer
MAIN DUTIES AND RESPONSIBILITIES
The job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.
- Undertake key responsibilities for a caseload of clients within the sheltered scheme to promote independent living and safety in their homes.
- Co-ordinate support services from other agencies, carers and relatives as necessary within the Sheltered Housing Scheme.
- To make daily contact with tenants as required, being proactive in checking on their welfare in line with their individual support needs.
- To ensure the designated scheme is linked to the relevant alarm response system, and to maintain regular liaison with the staff in relation to any tenant, including making referrals for dispersed alarms where required.
- To respond to emergencies as they occur.
- To seek, build and maintain partnerships with external agencies providing services. To utilise those services to provide maximum benefit for clients and to use the relationship to promote the council's sheltered schemes and services.
- To develop and maintain an up to date and extensive knowledge of service available to the client group and be able to signpost tenants to these services and empower them to make use of them independently.
- To advocate on behalf of clients where required to ensure that they receive services to which they are entitled.
- To complete, maintain and review all records for sheltered schemes and all clients to a high standard; including support plans, risk assessments, daily logs, personal files, emergency details, building and fire records and monitoring information (e.g. outcomesmonitoring required by the Supporting People Team).
- To develop protocols, guidance and procedures for the use of on site facilities to include the laundry, guest room, fitness suite and any IT or electronic equipment provided for residents use in line with the relevant Council Policies and Health and Safetylegislation.
- To ensure confidentiality is maintained at all times.