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Hostel Support Assistant

5 months ago

Barry, United Kingdom Taff Housing Association Full time

We are looking for caring and compassionate colleagues to assist support colleagues to deliver outcome focussed intervention to people living at our new supported accommodation project in the Vale of Glamorgan - Ty Catwg.

You will support, enable, and assist people aged 16+ who are homeless or at risk of homelessness and have complex needs to make positive and sustainable changes to their lives.

By building positive relationships and taking a work with approach you will help residents achieve their goals and move on successfully into independent accommodation.

The role can be challenging. At Taff we work in a Psychologically informed way and aim to build resilience in trauma affected people which can bring many challenging emotions. Every member of the support team at Taff holds unique personalities which creates a supportive, inclusive, and welcoming workspace that is like no other.

As part of your employment with us you will receive colleague benefits such as Simplyhealth, family friendly leave, clinical supervision and regular training and learning opportunities to support you to progress in your career.

**What you’ll do...**

Support colleagues to enable and assist people aged 16+ who are homeless or at risk of homelessness and have complex support needs to make changes to their lives. By building positive relationships and taking a work with approach to help residents achieve their goals and move on successfully into independent accommodation. Working as part of a shift rota covering 24 hours a day 365 days per year. Following the support plans agreed by service users and their support officers and following safety and risk plans designed to maintain project safety.

**What you will be responsible for -**
- Taking a psychologically and trauma informed approach to your delivery of support in a supported accommodation setting.
- Monitoring the safety and security of the building, residents and colleagues whilst on shift.
- Keeping detailed and timely notes on resident interactions and making sure that important information is properly disseminated amongst the team.
- Following all relevant risk management, safeguarding, child protection legislation and organisations procedures.
- Responding to emergencies, incidents and breaches of security arising at the project and addressing them accordingly.
- Supporting residents in dealing with queries and administrative tasks in relation to support needs and in line with support plan.
- Delivering activities and workshops for occupants to support them to move on to independent living and to improve their wellbeing and support them to thrive.
- Keeping up to date with good practice in Health and Safety and Taff Housing’s policy and procedures.
- Undertake daily cleaning duties and the preparation of voids.
- Meeting the support needs of our residents when on shift, providing support, positive encouragement and advice when appropriate.

**THE PERSON**

**Skills, Experience and Qualities**:

- Experience of working in a care or support environment.
- Understanding of the impact of trauma and working in a psychologically informed way.
- The ability to respond in a calm and composed manner.
- The ability to work on own initiative, as well as part of a team
- Good literacy and numeracy skills.
- Ability to work shifts.
- A positive approach to tackling project wide issues and responding positively to residents.
- Experience of managing challenging behaviour and resolving conflict.

**We'd also need you to**:

- Digitally savvy, able to use Taff's latest technology / kit.
- Comfortable to work in an agile environment, with a focus on 'getting the job done'.
- Actively anti-racist and tackle all types of discrimination, not just for our customers, but for our colleagues too, welcoming and celebrating difference.
- Possess a positive 'can do' attitude and actively contribute to creating an awesome Taff culture.

**We ask all Taff employees to**
- Keep up to date with changes in systems, policies, procedures and working practices
- Take ownership for your personal safety and that of those around you
- Take the opportunity to develop your skills and knowledge

Contribute to a happy and positive workplace This job description is indicative of the range of current duties and responsibilities for the post. It is not comprehensive. This post is expected to develop over time with the skills and knowledge of the post holder and it is
essential therefore, that it is regarded with a degree of flexibility, so that changing
needs and circumstances can be met. All changes will be discussed with the
post holder. Key terms relevant to this role; support worker, homeless, homelessness, young people, hostel, mental health, MH, housing, SW, advocate, temporary accommodation, shift worker, nights, weekends, weekend, support services.

**Job Types**: Full-time, Permanent

**Salary**: £22,405.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to wor