Single Point of Contact Worker

6 months ago

Sheffield, United Kingdom Humankind Charity Full time

**Vacancy No**
- VN3556

**Employment Type**
- Full-Time

**Contracted hours**
- 37.00

**Work Pattern**
- Monday to Friday

**Location**
- Portland House, 243 Moorfields, Shalesmoor, Sheffield S3 8UG

**Location Region**
- South Yorkshire

**Location City**
- Sheffield

**Location Postal Code**
- S3 8UG

**Interview Date**

**Job Details**

**Single Point of Contact (SPOC) Worker, Full and Part time roles**

**About Us**
Humankind Charity, in partnership with Project 6, is proud to introduce Likewise, a brand-new alcohol and drug service aimed at supporting adults across Sheffield. At Likewise, we provide information, advice, and professional support to empower individuals to make healthier choices regarding alcohol and drug use. Our mission is to enhance safety and promote recovery through a comprehensive range of services, delivered by experienced local providers, ensuring no one is left without the assistance they need, no matter the complexity of their needs. Likewise, is commissioned by Sheffield City Council and strives to create a safe, supportive environment where individuals can develop essential life skills, regain confidence, and achieve lasting recovery. We believe in helping our service users reintegrate into society as active, contributing citizens.**About the role - Single Point of Contact Worker (SPOC)**

**Prompt Response**:As a SPOC Worker, your primary responsibility is ensuring timely and comprehensive responses to all inquiries, including prescribing queries.
- **Appointment Management**:You'll efficiently manage appointments through electronic diary systems, ensuring organized scheduling.
- **Connecting Callers**:Beyond answering calls, you'll connect callers to the appropriate staff or resources, facilitating efficient support delivery.
- **Crisis Handling**:Handling calls from individuals in crisis or at risk, you'll assess situations empathetically and guide them to necessary services.
- **Triage Assessment**:Utilising standardised triage assessment forms, you'll categorise inquiries, directing them to the relevant service promptly. Your role plays a vital part in providing exceptional customer service and effective support for our clients. If you're dedicated to impactful communication and problem-solving, this position offers a fulfilling career within our organisation, contributing to the well-being of those we serve. Join us as a Single Point of Contact (SPOC) Worker and make a difference.**View the full SPOC Worker job description here**

**About you**
To succeed in the SPOC Advisor role we would like you to have the following skills and attributes:

- Strong Administrative skills.
- Ability to work with disadvantaged/vulnerable people.
- Ability to deal with a range of queries from service users, professionals, family members and carers.
- Knowledge and understanding of the issues facing people who misuse substances
- Understanding of and ability to implement risk assessments.
- Ability to keep effective records including documenting relevant information onto a management information system.
- Understanding of safeguarding issues for children and vulnerable adults
- Employ a mature, sympathetic, non-judgemental attitude towards Service Users and their family.
- Ability to respond to a range of calls, including high risk and those in crisis.

**Career Progression**
At Likewise, we prioritise personal and professional growth. When you choose to be part of our team as a SPOC Worker, you're embarking on a career with abundant opportunities. You can progress from a dedicated SPOC Worker to a Senior SPOC Worker, Recovery Coordinator, or even pursue senior leadership roles like Director of Service. We provide continuous training and support, ensuring you have the tools to achieve your career aspirations in the recovery and social care field. Your career journey at Likewise is uniquely yours, and we're here to help you succeed every step of the way.
- Join us, and let's build your future together**What can Humankind offer you?**
A rewarding role that allows you to make a tangible impact in your community.
- Opportunity for professional growth and development in the field of substance misuse and criminal justice.
- Collaborative and supportive work environment.
- ️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
- Annual leave purchase scheme
- Enhanced occupational sick pay
- % Enhanced employer contribution to your workplace pension
- Death in service benefit
- Free Will writing
- Eyecare vouchers
- ️ Blue light card discount
- Fantastic learning and development opportunities, including free training courses
- Work-life balance
- flexible working and family-friendly policies- ️ Happy, Healthy You - our wellbeing offers for our workforce

Employee Assist Programme and Humankind Support Networks**Company Website' button.**-
**Salary Period**
- Per Annum

**Vacancy Salary Range**
- £20,971.60 - £21,934 per annum

**DB

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