Technical Administrator

6 months ago

Bolton, United Kingdom Howorth Air Technology Limited Full time

**Job Specification - Technical Administrator**

**Department**

Service & Aftersales

**Reports To**

Department Managers / Team Leaders

**Direct Reports**

None

**Liaising with**

Service Engineers, Clients,

All Howorth Air Technology (HAT) and HATi personnel as business needs demand.

**Purpose of the Role**

To ensure all the departmental administration, quotations and invoices are completed in the timescales demanded by our customer base. This includes processing of quotes, orders, preparation of verification reports.

**Behaviours**

**Integrity Collaboration Excellence.**

**Key Deliverables & Accountabilities**
- Process all purchase requisitions to the agreed timetable.
- Maintenance equipment calibration register for engineers equipment.
- Complete quotations for all spares and service remedial works from verification reports.
- Writing, Editing and Proof reading text to an excellent standard.
- Collate and verify information.
- Creating and editing pictures and diagrams.
- Provide telephone support when required to on-site engineers.
- Any other reasonable activity as requested by Line Manager or Director.

**Qualifications, Experience & Knowledge**
- Some technical knowledge of HAT’s own products required.
- Excellent communication skills to both internal and external customers - both written and verbal.
- PC literacy namely (Microsoft Office and 365).
- Understand the importance of building customer relationships and meeting / exceeding customer expectations.

**Need to do**
- Communicate proactively and effectively with internal and external customers - both verbally and written.
- Produce written communication to a high standard.
- Provide a high standard of customer care at all times.
- Remain flexible and display a ‘can do’ attitude in changing circumstances.
- People and team orientated.
- Strong relationship builder.
- Perform tasks with a high level of accuracy.

**Expected behaviour**

Demonstrate the ‘Desirable‘level of the ‘Howorth Way’ behaviors framework.

**Integrity**
- You are trustworthy and reliable.
- You are respectful and considerate.
- You seek to learn from your colleagues.
- You review your own performance and ask for feedback to learn and improve.
- You use your initiative to solve problems and inform others when you are aware of potential issues.
- You acknowledge when you make mistakes and take responsibility for addressing and correcting them.
- You appropriately challenge assumptions and unhelpful behavior
- You take personal responsibility for delivering projects on time.
- You are flexible in providing solutions to deliver improvements and resolve issues.
- You take accountability for your development needs.
- You make sure there is a mutual understanding of task responsibility.
- You balance competing priorities to meet standards and expectations.
- You continue to give time to colleagues who need help, even when the pressure is on.

**Collaboration**
- You work together with colleagues and customers and take the time to build effective and rational working relationships.
- You celebrate team successes and create a positive team spirit.
- You work well with people who have different ideas, perspectives and backgrounds.
- You encourage working together for the benefit of customers
- You look to work together, across and outside typical groups, initiating joint approaches to delivering products and services.
- You look for ways to maximise the value of working together by building support, providing focus and giving direction to deliver joint outcomes.
- You listen to and involve colleagues and external customers and respond positively to suggestions before making decisions

**Excellence**
- You are punctual and friendly and demonstrate a positive professional attitude.
- You take pride in your own work and that of your team members.
- You understand who your customers are and why they matter.
- You are willing to go the extra mile for customers and act on their feedback. You promote and drive continuous improvement by asking ‘How could we do this better?’.
- You work with customers in tailoring products and services to meet their expectations.
- At all times works in a way consistent with and supportive of the values and standards of Howorth Air Technology

**Salary**: £15,194.92-£25,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Bolton (required)

Ability to Relocate:

- Bolton: Relocate before starting work (required)

Work Location: In person

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