Helpdesk Administrator

7 months ago

Bolton, United Kingdom Strength Point Limited Full time

**Job Advertisement: Helpdesk Administrator**

**Location**: Horwich, Bolton, BL6
**Salary**: £11.02 per hour, paid fortnightly
**Type**: Temporary to Permanent
**Start**: Immediate

**About Us**

We are a dynamic and growing company based in Horwich, Bolton, seeking an experienced and dedicated Helpdesk Administrator to join our team. This is an exciting opportunity to work in a fast-paced environment, providing essential support and ensuring the smooth operation of our helpdesk services.

**Key Responsibilities**
- Provide first-level contact and convey resolutions to customer issues.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through the problem-solving process.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of helpdesk procedures, products, and services.

**Requirements**:

- Minimum of 3 years of experience in a helpdesk or similar role.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Knowledge of helpdesk software, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.

**Benefits**
- Opportunity for permanent role after a successful temporary period.
- Supportive and inclusive work environment.
- Professional development and training opportunities.

**How to Apply**

If you are a proactive, professionally presented person and want to be part of a growing organization, this could be your next long-term role.

**Salary**: £11.02 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Admin Administrator: 3 years (preferred)
- Customer service: 3 years (preferred)

Ability to Commute:

- Bolton, BL6 (required)

Work Location: In person

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