Helpdesk Administrator

7 months ago

Bolton, United Kingdom AESN Limited Full time

Responsibilities:

- Manage and oversee the helpdesk team, providing guidance and support
- Ensure timely resolution of technical issues and customer inquiries
- Develop and implement helpdesk policies and procedures
- Monitor helpdesk performance metrics and identify areas for improvement
- Collaborate with other IT teams to resolve complex technical issues
- Train and mentor helpdesk staff to enhance their technical skills
- Maintain accurate records of helpdesk activities and customer interactions
- Stay updated on industry trends and best practices in IT support

**Experience**:

- Proven experience as a Helpdesk Manager or similar role
- Strong knowledge of VPN, DNS, Linux, and operating systems
- Familiarity with technical support tools such as Windows Server, SCCM, Mac OS, Office, and Windows
- Excellent problem-solving and communication skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Experience in managing a team of helpdesk professionals

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the duties or specifications of the position based on business needs.

If you are interested in this position, please submit your resume highlighting your relevant experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Type**: Temporary contract

**Salary**: £11.50-£12.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Bolton (required)

Ability to Relocate:

- Bolton: Relocate before starting work (required)

Work Location: In person

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