Technical Support Consultant

20 hours ago

Bolton, United Kingdom CV-Library Full time

Are you looking for an exciting Technical Support role working within a fast-paced working environment?

If so, this is an excellent opportunity to utilise your technical skills and join our friendly Technical Services team. You will be working from our Bolton office and on site at clients, providing support and installations to our customers throughout the UK and also looking after our internal IT systems.

The DMS Digital Group has thrived as one of the North West’s largest independent office technology providers, with over 30 years’ experience. Our range of products and services span across three divisions - Print and Document Management, IT Services and Audio Visual, CCTV, and telecoms resulting in a portfolio that can truly offer everything an office needs, from one place.

We use our knowledge, understanding and experience of the demands of technology within the workplace to help our customers achieve the most effective office / workplace environment. Our consultative approach works across all of our divisions enabling us to form a real understanding of our customers business and create bespoke solutions tailored to meet their specific requirements.

This role requires an enthusiastic, detail-oriented individual with a 'can-do' attitude who can provide high quality technical support to our Managed Print and Scan Solutions (PaperCut, Print Audit, Docuware and many more), other products in our portfolio and our Office 365 and Azure systems.

Job Responsibilities

1. Providing technical support via the helpdesk, by telephone, email, remote assistance and onsite face-to-face to a large customer base working closely with the support team.

2. Supporting internal staff with Office 365 and general IT software and hardware issues.

3. Laptop preparation for new starters.

4. Server patching and maintenance.

5. Network administration and support for switches and firewall appliances.

6. Carrying out installations remotely.

7. Site visits for support in the UK.

8. Troubleshooting and replicating customer issues in-house in virtual test environment.

9. Arranging hardware returns (RMA).

10. Performing internal and external training sessions and demonstrations when required.

Job Requirements / Key Skills

1. Good communicator with excellent telephone manner.

2. High level of spoken and written English.

3. Previous customer facing experience is essential.

4. Ability to self-learn, resolve complex issues and cope well under pressure.

5. Work independently and part of the team.

6. Good organisation and attention to detail.

7. High level of technical experience and skills in troubleshooting and problem solving.

8. Experience of Microsoft Windows Server and Client platforms, Active Directory and Microsoft SQL Server.

9. Office 365 application experience including Outlook, Word, Excel, Teams, Planner, etc.

10. Hands-on experience of print management software, MFD devices and card readers is desirable.

11. Networking knowledge including DNS, VLANs, switches, routers, etc.

12. Experience with Azure and migrating servers from local infrastructure to cloud is desirable.

13. Exposure to Apple MAC and Linux is also a bonus.

In return we offer

* Competitive salary (depending on experience).

* Company vehicle.

* Extensive support and training.

* Company laptop and mobile phone.

* 25 days annual leave

* Access to company contributory pension scheme after successfully passing probation.

* Superb promotion and career development prospects

  • Technical Solutions Consultant

    9 hours ago

    Bolton, Bolton, United Kingdom Ajax Equipment Limited Full time

    Ajax Equipment Limited is a reputable company established over 54 years ago, specialising in screw conveyors, feeders, and mixers. We are seeking a Technical Solutions Consultant to join our team, who will be responsible for selling our machinery and equipment to customers. The successful candidate will have a strong background in engineering, including a...

  • Send Recruitment Consultant

    6 months ago

    Bolton, United Kingdom Send Inclusion Support Full time

    **SEND Recruitment Consultant - Making a Difference** **Company Overview**: Join our team at Send Inclusion Support, a leading organisation dedicated to improving the lives of children and young adults with Special Educational Needs and Disabilities (SEND) and mental health difficulties. We are committed to providing exceptional support and services to...

  • Technical Support Specialist

    4 weeks ago

    Bolton, Bolton, United Kingdom Premex Group Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at the Premex Group. As a Technical Support Specialist, you will be working closely with our clients to provide exceptional customer service and technical support.

  • Send Recruitment Consultant

    6 months ago

    Bolton, United Kingdom Send Inclusion Support Full time

    **Job Title: SEND Recruitment Consultant** **Location: Bolton** **Salary: Up to £25,000 per annum + Commission** **Start Date: ASAP** **Main Duties**: - Work closely with local authorities to ensure alignment with SEND policies and regulations. - Facilitate tutoring sessions with Nurture Tutors and parents. - Identify opportunities for growth and...

  • Sales and Technical Support Manager for Pipe Coatings

    4 weeks ago

    Bolton, Bolton, United Kingdom The Sherwin-Williams Company Full time

    This is a challenging role that requires strong technical and sales skills to manage customers in Europe and North Africa.The successful candidate will be responsible for developing and executing formal account plans, including strategies for each sub-segment targeted.They will also be the trusted Technical Consultant for our customers, providing technical...

  • Technical Support Specialist

    2 days ago

    Bolton, Bolton, United Kingdom K3 Capital Group Full time

    Job Title: Technical Support SpecialistWe are seeking an experienced 2nd line support engineer to join our newly created internal IT Service Desk team at the K3 Capital Group. The ideal candidate will proactively resolve technical issues and complete requests, ensuring a seamless experience for clients.The successful applicant will have excellent spoken...

  • Appliance Technical Support

    3 weeks ago

    Bolton, Bolton, United Kingdom Fresh Perspective Resourcing Full time

    Fresh Perspective Resourcing seeks a highly skilled Appliance Technical Support professional to join our customer-facing team. As an integral part of our operations, you will be responsible for delivering exceptional technical assistance to customers.About the Position:Liaise with customers to identify and resolve technical issues.Analyse product performance...

  • Technical Support Professional

    1 day ago

    Bolton, Bolton, United Kingdom CV Screen Ltd Full time

    About the RoleWe're seeking an experienced Software Trainer to join our team in Bolton. As a Software Trainer, you'll be responsible for developing and delivering training programs, providing technical support, and collaborating with cross-functional teams.RequirementsBachelor's degree in Computer Science or related field2+ years of experience in software...

  • Technical Support Engineer

    3 months ago

    Bolton, Bolton, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Join Our Team as a Field Service EngineerAt beBee Professionals, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and deliver exceptional customer support.Key...

  • Trainee Recruitment Consultant

    3 weeks ago

    Bolton, United Kingdom ATA Recruitment Full time

    Trainee Recruitment Consultant Rail Technical Division Bolton (BL3 2NZ) £25,000 + uncapped commission January 2025 Start Ganymede is seeking a driven and ambitious Trainee Recruitment Consultant to join our expanding Rail Technical division in Bolton. As part of our well-established team, you will start by supporting delivery for existing vacancies,...

  • Trainee Recruitment Consultant

    3 weeks ago

    Bolton, United Kingdom ATA Recruitment Full time

    Trainee Recruitment ConsultantRail Technical DivisionBolton (BL3 2NZ)£25,000 + uncapped commissionJanuary 2025 Start Ganymede is seeking a driven and ambitious Trainee Recruitment Consultant to join our expanding Rail Technical division in Bolton. As part of our well-established team, you will start by supporting delivery for existing vacancies, with a...

  • Recruitment Consultant

    2 weeks ago

    Bolton, United Kingdom ATA Recruitment Full time

    Recruitment ConsultantRail Technical DivisionBolton (BL3 2NZ)£25,000 + uncapped commissionJanuary 2025 Start Ganymede is on the lookout for a motivated and ambitious Recruitment Consultant to join our growing Rail Technical division in Bolton. This role is perfect for individuals eager to kickstart a career in recruitment or for those with some recruitment...

  • Recruitment Consultant

    3 weeks ago

    Bolton, United Kingdom ATA Recruitment Full time

    Recruitment Consultant Rail Technical Division Bolton (BL3 2NZ) £25,000 + uncapped commission January 2025 Start Ganymede is on the lookout for a motivated and ambitious Recruitment Consultant to join our growing Rail Technical division in Bolton. This role is perfect for individuals eager to kickstart a career in recruitment or for those with some...

  • Recruitment Consultant

    2 weeks ago

    Bolton, United Kingdom ATA Recruitment Full time

    Trainee Recruitment Consultant Rail Technical Division Bolton (BL3 2NZ) £25,000 + uncapped commission January 2025 Start Ganymede is on the lookout for a motivated and ambitious Recruitment Consultant to join our growing Rail Technical division in Bolton. This is a trainee role, perfect for individuals eager to kickstart a career in recruitment or for...

  • Recruitment Consultant

    3 weeks ago

    Bolton, United Kingdom ATA Recruitment Full time

    Recruitment ConsultantRail Technical DivisionBolton (BL3 2NZ)£25,000 + uncapped commissionJanuary 2025 Start Ganymede is on the lookout for a motivated and ambitious Recruitment Consultant to join our growing Rail Technical division in Bolton. This role is perfect for individuals eager to kickstart a career in recruitment or for those with some recruitment...

  • Technical Support Engineer

    1 month ago

    Bolton, Bolton, United Kingdom K3 Capital Group Full time

    About This RoleWe are seeking an experienced End User & M365 Computing Support Engineer to provide 2nd Line IT support to our end-users. The ideal candidate will proactively resolve issues and complete requests, ensuring a seamless experience for clients. With a focus on delivering exceptional customer service, you will uphold our company Service Level...

  • Technical Support Specialist

    4 weeks ago

    Bolton, Bolton, United Kingdom K3 Capital Group Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in Bolton. This is a hybrid role that requires the candidate to work 3 days a week in our office.The ideal candidate will have at least 3 years of experience in a similar role, providing 2nd line IT support. They should possess strong knowledge of Microsoft Modern...

  • Consultant Support Specialist

    3 weeks ago

    Bolton, Bolton, United Kingdom Skipton Building Society Full time

    Your Career Journey: As a Customer Service Consultant at Skipton Building Society, you will embark on a fulfilling career journey that offers opportunities for growth and development. You will work in a dynamic and supportive team environment, receiving training and coaching to help you excel in your role. With a competitive salary of £22,379 Pro Rata per...

  • Technical Support Specialist

    22 hours ago

    Bolton, Bolton, United Kingdom CV Screen Ltd Full time

    EPOS Support OpportunityThis role is ideal for individuals who are passionate about technology and delivering exceptional customer support. Based in Bolton, the successful candidate will be working with a well-established company at the forefront of EPOS solutions and cybersecurity services.About the RoleDeliver outstanding customer support and resolve...

  • Recruitment Consultant

    2 weeks ago

    Bolton, United Kingdom ATA Recruitment Full time

    Recruitment ConsultantRail Technical DivisionBolton (BL3 2NZ)£25,000 + uncapped commissionJanuary 2025 Start Ganymede is on the lookout for a motivated and ambitious Recruitment Consultant to join our growing Rail Technical division in Bolton. This role is perfect for individuals eager to kickstart a career in recruitment or for those with some recruitment...