Technical Support Specialist

5 days ago


Bolton, Bolton, United Kingdom K3 Capital Group Full time
Job Title: Technical Support Specialist

We are seeking an experienced 2nd line support engineer to join our newly created internal IT Service Desk team at the K3 Capital Group. The ideal candidate will proactively resolve technical issues and complete requests, ensuring a seamless experience for clients.

The successful applicant will have excellent spoken English with the ability to provide technical support to end-users without using jargon. They will need to be approachable, with a can-do attitude, happy to answer questions and support other members of the team.

Key Responsibilities:
  1. Provide desk side and remote 2nd line support to end-users, resolving technical issues effectively.
  2. Support Microsoft 365, Azure & Windows Active Directory for on-premise and cloud technologies.
  3. Ensure a seamless and positive experience for clients.
  4. Identify and resolve issues proactively to minimize downtime.
  5. Maintain high standards of customer service.
  6. Utilize Intune, Autopilot, M365 and Azure to manage and support end-user environments.
Experience Required:
  1. Proven experience with at least 2 years in a similar role providing 2nd line IT support.
  2. Strong knowledge of Microsoft Modern Workplace & Cloud technologies.
  3. Excellent communication and customer service skills.
  4. Able to produce high-quality documentation.

Estimated Salary: £35,000 - £45,000 per annum (dependent on location and experience).



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