Technical Support Specialist
5 days ago
**Job Summary:**
We are seeking a skilled Technical Support Specialist to join our team at Barry Bennett Ltd. As an Assistive Technology Professional, you will play a critical role in delivering exceptional services to our clients.
The successful candidate will possess excellent communication skills, a patient and friendly demeanor, and the ability to work well under pressure. A good standard of general IT skills is also essential, as is the capacity to adapt to individual customer requirements.
**Key Responsibilities:**
- Carrying out DSE and ergonomic assessments to identify and implement positive changes to employees' working environments, prioritizing their health and wellbeing.
- Installation and setup of DSE / ergonomic office equipment, providing guidance to customers on how to benefit fully from the supplied items.
- Providing specialist technical assessments for employees requiring assistive technology due to a hearing or visual impairment.
- Delivering online and in-person training on popular assistive technology software platforms, such as text to speech and voice dictation applications.
- Travelling to client locations around Reading and surrounding areas, with additional time allocated for travelling.
**Requirements:**
- An ability to deliver our range of services in alignment with our company core values.
- Excellent oral and written communication skills, a patient and friendly manner, and a proactive approach to resolving issues.
- A capacity to work well under pressure, be adaptable to individual customer requirements, and have a good standard of general IT skills.
- A comfort level with extensive travel and driving as part of the position, as well as confidence in lone working.
**Benefits:**
- Private healthcare.
- A perk scheme.
- Additional birthday leave *rules apply*.
- 23 days holiday + bank holidays.
- Birthday gift.
- Discounted gym memberships.
- Organised company social events.
- Opportunity to work a 9-day fortnight, resulting in a day off every other week.
Estimated salary: £25,000 - £35,000 per annum, depending on experience and qualifications.
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