Helpdesk Administrator

**Helpdesk Administrator**

**Contract: Banking**

**Location: Lancashire**

**Hours of work: 37.5**

**Contract Type: Permanent**

In the capacity of Helpdesk Administrator, your role plays a crucial part in delivering comprehensive helpdesk solutions for our clients. This includes handling reactive maintenance, planned preventative maintenance, and meticulous tracking of costs and budgets.

Your commitment to detail, customer-focused approach, and adept management of these critical aspects are integral to maintaining the efficiency and effectiveness of our service.

Your role serves as a linchpin in ensuring seamless communication, efficient operations, and overall client satisfaction in the realm of maintenance services.

**Key Responsibilities**
- Ensure all supply-chain jobs are processed in line with the agreed SLAs and priority response times
- Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
- To update the CAFM system with latest status and comments relating to jobs issued to the supply chain
- Ensure the customer is kept aware of the progress of a job and any reasons for delay relating to the supply chain
- Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires
- Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation
- Administer the CAFM system, ensuring information is correct and kept up to date

**Professional and Personal Competencies/Qualifications**
- Product Knowledge and Industry Experience
- Strong Oral and Written Communication Skills
- Motivational Skills, Results-Oriented
- Ability to prioritise
- Excellent customer service orientation with a good understanding of customer complaint handling
- Enthusiastic and effective team player
- Receptive to change
- Ability to learn quickly

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Work Location: In person