IT Service Desk Analyst

6 days ago


Darlington, United Kingdom Redde Northgate plc Full time

Location: Darlington

**Salary**: up to £25,000 per annum

Contract: Permanent
Hours: 37.5 hours

An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business.

As a Service Desk Analyst you will:

- Receive and log all customer contacts via multiple channels ensuring all detail is captured and entered accurately into the ITSM tool where required.
- Troubleshoot tickets and make accurate decisions on the right path for resolution of the customer enquiry.
- Use appropriate technology and technical knowledge to enable the accurate and timely diagnosis of issues.
- Where appropriate, use personalised decisions and actions to add value by resolving the customer’s enquiry at the point of contact.
- Provide timely and accurate updates to tickets.
- Maintain a high standard of customer service throughout all interactions.
- Create support documentation and knowledgebase articles.

What’s in it for you?

Salary
- up to £25,000 per annum, reflecting your experience and specialist knowledge.

Annual leave
- 23 days plus bank holidays and an extra day off to celebrate your birthday

Pension
- Aviva 5% Employer Contributions.

Financial Benefits
- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits
- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits
- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Professional Development
- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.

About you:

- You have a customer focussed approach, where the user experience is at the forefront of what you do.
- You can demonstrate a passion for providing excellent customer service.
- You’re able to take a logical approach to fault finding and problem resolution.
- You have a “Can Do” attitude and are results driven.
- You’re confident in engaging and challenging across all levels.
- You have an eye for detail and be able to multitask effectively in a fast-paced environment.

About us

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider.Group IT is at the heart of our business, andwe continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.

Be part of our IT future



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