IT Problem and Change Analyst
4 days ago
**IT Problem and Change Analyst**
Home based
**Salary**: £25,000 to £30,000 per year
This is a fantastic opportunity to join our vibrant, evolving business as a IT Problem and Change Analyst. Reporting to the Service Support Manager, this role’s primary focus is to aid the Problem and Change Lead with the associated processes as well as developmentand maintenance of the DSL and DHS ensuring master copies of all software and associated installation instructions are secured and approved hardware assets are recorded and available for issue.
Redde Northgate is the leading integrated mobility solutions platform providing services across the vehicle lifecycle, and a constituent of the FTSE 250 Index. The Company offers integrated mobility solutions to businesses, fleet operators, insurers, OEMs andother customers across seven key areas: vehicle rental, vehicle data, accident management, vehicle repair, fleet management, service and maintenance, vehicle ancillary services and vehicle sales.
**Main duties and responsibilities**:
- Assist in Proactive and reactive Trend analysis to raise the necessary Problem tickets and assign to the correct groups
- Liaise with all involved to identify root causes and to ensure preventative actions are identified and implemented.
- Maintenance of the Known Error Database.
- Ensure all documentation within Service Support is kept up to date
- Assist with upload of knowledge management information and news articles to the ITSM tool
- Assist with the creation and distribution of KPI reporting for Group IT
- Input ideas into continuous service improvement plans
- Support the team with ad-hoc duties
- Aid with the upkeep of documentation relating to Service in general.
- Input ideas into continuous service improvement plans whilst ensuring the Customer Experience is at the heart of what we do.
**About you**:
- Professional qualification in IT - Beneficial
- IT literate (Excel and PowerPoint)
- Strong organisational and IT Service Desk skills and the ability to work to tight deadlines on multiple projects
- A good working knowledge of Ticket data, IT Data knowledge, Installation of software, as well as knowledge on IT trends.
**As an IT Problem and Change Analyst, we offer**:
- A rewarding salary of up to £30,000
- Additional employee benefits (including enhanced annual leave, employee assistance, life assurance, pension, staff & retailer discounts etc.)
- A business-as-usual flexible approach to working
- Excellent long-term progression opportunities in our growing business
**Be part of our future
-
Business Change
1 day ago
Darlington, United Kingdom Sanderson Full time**Business Change & Communications Analyst** We have a Business Change & Communications Analyst role based in Darlington for a leading financial services organisation. You will supporting a Change Lead and Project Managers on a key programme where they implementing a new financial management tool (Workday).Any exposure to ERP would be useful, financial...
-
Large Scale Change Expert
2 weeks ago
Darlington, Darlington, United Kingdom Peopleworks Full timeSenior Business Analyst Job DescriptionWe are seeking a highly skilled Senior Business Analyst to join our team at PeopleWorks. In this role, you will be responsible for leading large-scale change initiatives, managing business analysis resources, and ensuring high-quality deliverables.Key ResponsibilitiesLead large-scale change initiatives, ensuring...
-
Programme Analyst
2 weeks ago
Darlington, Darlington, United Kingdom National Highways Careers Full timeJob Description:">The analyst development programme is designed to equip you with the skills and knowledge required to evaluate the impact of National Highways road investments, programmes, and interventions.You will work in the strategic planning and analysis division, contributing to frameworks that assess social value, customer experience, and active...
-
HM Treasury Financial Systems Analyst
1 month ago
Darlington, Darlington, United Kingdom HM TREASURY Full timeJob Summary:We are seeking a highly skilled HMTREASURY Financial Systems Analyst to join our team. The successful candidate will be responsible for managing and supporting the Online System for Central Accounting and Reporting (OSCAR).OSCAR is an IBM Cognos-based, cross-government system that collects, collates, and reports on data relating to several...
-
Darlington, United Kingdom PeopleWorks Consultancy Limited Full timeBusiness Analyst Lead/Senior Pensions, Annuities Large Team Management Permanent Remote/Home working £80,000 Negotiable + Excellent Large Company Benefits One of the UKs leading pension firms with over 600 schemes covering over 6 million members is looking for a Lead Business Analyst, Senior Business Analyst to join the Change Team. You will be...
-
HR Data Analyst
2 days ago
Darlington, United Kingdom HC-One Limited Full timeAs HR Data Analyst you will work across multiple HR Software platforms and databases to create HR reports which provide commentary on everything from changes and comparisons to patterns and trends, predictions and impacts. You will provide assurance on dataquality and identify missing or additional data points required. Your main activities will include: -...
-
Senior Distributional Analyst
3 weeks ago
Darlington, United Kingdom HM TREASURY-1 Full timeAre you looking for a great opportunity to work in a high-profile area, with analytical challenges? If so, we'd love to hear from you! About the team The Labour Markets and Distributional Analysis team is a friendly team of around 30 outstanding analysts and policy makers. We analyse how tax, welfare and public service spending decisions will impact...
-
Credit Risk Analyst
7 days ago
Darlington, United Kingdom Redde Northgate plc Full time**Credit Risk Analyst** **Location**: Darlington (home working 2/3 days per week available) **Salary**: £20,500 - £23,500 Reporting to the Team Leader, you will play a key role in maximizing the profitability of the business by ensuring that credit facilities are managed in a way that will maximize revenue, while keeping risk levels to a minimum. This...
-
Business Analyst for Front End Planning
2 weeks ago
Darlington, Darlington, United Kingdom Cpus Engineering Staffing Solutions Inc. Full timeAbout the RoleWe are seeking a highly skilled Costing Analyst to join our Cpus Engineering Staffing Solutions Inc. team.Key ResponsibilitiesCoordinate and drive processes to ensure successful project outcomesProvide subject matter expertise in risk management, project scoping, and budgetingFacilitate workshops to foster collaboration and knowledge...
-
Senior Distributional Analyst
2 days ago
Darlington, United Kingdom HM Treasury Full timeAre you looking for a great opportunity to work in a high-profile area, with analytical challenges? If so, we'd love to hear from you! About the team The Labour Markets and Distributional Analysis team is a friendly team of around 30 outstanding analysts and policy makers. We analyse how tax, welfare and public service spending decisions will impact...
-
Senior Distributional Analyst
6 days ago
Darlington, County Durham, United Kingdom HM Treasury Full timeAre you looking for a great opportunity to work in a high-profile area, with analytical challenges? If so, we'd love to hear from you!About the teamThe Labour Markets and Distributional Analysis team is a friendly team of around 30 outstanding analysts and policy makers. We analyse how tax, welfare and public service spending decisions will impact...
-
Application Support Analyst Wonderware/aveva
4 days ago
Darlington, United Kingdom Experis LTD Full time**Application Support Analyst** Would you like to join a global leader in digital and cultural transformation, innovative and inclusive? Do you have passion, talent and vision needed to drive sustainable change with better outcomes for society and for the environment? If your answer is yes, then, we're looking for someone like you! We operate in Government...
-
Treasury Financial Analyst
1 week ago
Darlington, Darlington, United Kingdom Cummins Inc. Full time**About Cummins Inc.**Cummins Inc. is a global power leader dedicated to making people’s lives better by powering their communities.We believe in powering your potential, providing opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems.**Salary:** Our...
-
IT Service Desk Analyst
5 days ago
Darlington, United Kingdom Redde Northgate plc Full timeLocation: Darlington **Salary**: up to £25,000 per annum Contract: Permanent Hours: 37.5 hours An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business. As a Service Desk Analyst you will: - Receive and log all customer...
-
Darlington, Darlington, United Kingdom HM TREASURY-1 Full timeWe are looking for a highly skilled Senior Analyst to join our team at HM Treasury-1. This is an exciting opportunity to work on high-profile policy priorities, including developing the Child Poverty Strategy.In this role, you will advise ministers and senior civil servants on policy options for Child Benefit and other family benefits. You will also work...
-
Applications Developer
4 days ago
Darlington, United Kingdom Redde Northgate plc Full timeRedde Northgate is the leading integrated mobility solutions platform providing services across the vehicle lifecycle. The Company offers integrated mobility solutions to businesses, fleet operators, insurers, OEMs, and other customers across six key areas:vehicle rental, vehicle disposal, vehicle ancillary services, repairs, accident management, and vehicle...
-
Pension Team Manager
2 weeks ago
Darlington, Darlington, United Kingdom Peopleworks Full timePension Team Manager Job SummaryWe are looking for a highly skilled Pension Team Manager to lead our business analysis team. As a Pension Team Manager, you will be responsible for overseeing the development of business analysts, implementing best practices, and ensuring high-quality deliverables.Main Tasks & ResponsibilitiesLead a team of business analysts,...
-
Distributional Analysis Expert
5 days ago
Darlington, Darlington, United Kingdom HM TREASURY Full timeAbout the TeamThe Labour Markets and Distributional Analysis team is a dynamic team of around 30 outstanding analysts and policy makers. We analyse how tax, welfare and public service spending decisions will impact households' living standards and advise Ministers accordingly.Job DescriptionThis role offers a blend of high-profile cross-cutting policy...
-
Technology Operations Team Lead
5 days ago
Darlington, United Kingdom HC-One - IT Full time**About The Role**: The main purpose of the role is to support and manage the Technology Operations Team which provides the advanced technical knowledge to manage, support and develop in life enterprise scale technology services with primary objectives being usability, availability and performance. Colleagues have reasonable expectation of performant...
-
Senior Business Analysis Leader
2 weeks ago
Darlington, Darlington, United Kingdom Peopleworks Full timeAbout the RoleWe are seeking a Senior Business Analysis Leader to join our team at PeopleWorks. In this role, you will be responsible for leading a team of business analysts in delivering high-quality analysis and insights to support our strategic objectives.Key ResponsibilitiesLead a team of 70 business analysts across various projects, ensuring high...