Technology Operations Team Lead

2 months ago

Darlington, United Kingdom HC-One - IT Full time

**About The Role**: The main purpose of the role is to support and manage the Technology Operations Team which provides the advanced technical knowledge to manage, support and develop in life enterprise scale technology services with primary objectives being usability, availability and performance.

Colleagues have reasonable expectation of performant “always on” services and the Technology Operations Team Lead will drive achievement via adoption of standards, frameworks, industry best practice and continuous service improvement initiatives and through timely investigation and resolution of problems.

As such, the Technology Operations Team Lead will require a broad range of technical skills covering on premise, cloud computing and storage technologies, virtualisation, voice and data networking, remote access and mobile.

**About The Company**:
HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

**What HC-One offer**

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

- Award-winning learning and development
- 25 days annual leave
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

**About You**: With extensive experience of designing, delivering, managing and supporting innovative technology solutions within compute, storage, network and security domains, you have a high degree of accountability, commitment and responsibility and have proven experience of definition and enforcement of technology standards.

Proficient in the provision of high-quality technology documentation, standards and test plans, you will have extensive technical knowledge of a wide range of technology, protocols, operating systems and standards and experience of incident and problem management within an ITIL framework.

You have creative problem solving skills, are able to build and maintain effective working relationships and collaborate ideas from multiple stakeholders, and can communicate concepts to technical and non-technical stakeholders.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

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