Operations Team Leader

6 months ago

Darlington, United Kingdom Superdrug Full time

**Operations Team Leader AM**

**Job Purpose**

To lead a nominated team within the Transport function of the DC and ensure all processes within that function are carried out to the specified standards required, in a safe manner, ensuring operational efficiencies are identified and maximised. This includes ensuring deliveries to our retail outlets on time & in full and ensuring maximum opportunity for sales.

**Core Accountabilities**

To take full responsibility of the daily transport operation and manage any ad-hoc requests to meet business requirements.
Being flexible in your role including occasional extra hours and being part of an on call rota at weekends.
To motivate, coach and develop a team of colleagues in order that they are able to carry out their duties in a knowledgeable, efficient and safe manner.
To take ownership and monitor all people management issues for permanent staff within their area of responsibility, liaising with their HR to ensure a fair and consistent approach in accordance with company policies.

Take responsibility for the weekly performance of the site with regards to:

- Compliance / H&S - vehicle maintenance / DPRAs
- Delivery performance / People
- Cost, KPI performance & Shrinkage

Provide the Transport Manager with a weekly report on the status of the above tasks.
To continuously review and develop specified processes within their area of responsibility, working closely with the driver management team, planning team & DC operational teams linking into the transport dept.
To provide store operations with a comprehensive and reliable service, optimising instore availability via the transport function.
Relay any concerns around delivery points to the DPRA Manager to ensure all H&S concerns are dealt with and actioned accordingly.
To collaborate fully with other Team Leaders & their teams in order to support the overall performance of a shift.
To provide an effective and seamless shift handover to the oncoming team.
To provide the Transport Manager with timely updates on progress within their area of responsibility and raise and resolve areas of concern.
Positively contribute to ensuring a site culture which demonstrates the Company values.
Deliver objectives and targets set by the Transport Manager through your PDR. Understand company values and demonstrate improvement in key areas.

**Main Contacts**

Transport Manager & their immediate line manager
Team Leader’s coming onto shift including operational Team Leaders
DC Shift Mangers & Head Office Teams
Warehouse functions
HR
Colleagues from other DC’s
Store Ops

**Band Descriptors**
Size of challenge and level of complexity
Breadth and scope of responsibility
Degree of impact and influence on decisions An awareness of activities of other jobs and departments with the ability to appreciate what other departments do and how this affects their own role.
Required to plan and organise own work, within own parameters.
Ability to persuade and influence peers and team members within own remit.
Work appropriately to resolve customer issues.
Has a reasonable degree of specialist knowledge within Transport and the wider DC.
Ability to instruct and coordinate individuals.
Probes and listens carefully, presents information in a clear and appropriate style making technical information clear.
Some discretion to make decisions within normal working parameters and company policy.
Aware of profitability needs within own area with an understanding of key performance indicators and ability to interpret into own working environment.

**Here's what's in it for you**
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets
- Unrivalled Learning and Development programmes

Come and be part of something special.

**Hours**: 40 hours per week
**Location**: Stead House - Darlington

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