Customer Support Team Leader

5 months ago


Darlington, United Kingdom Northgate Vehicle Hire Full time

Do you have a passion for leading a team? Do you enjoy working with motivated and engaged individuals? If so, then this may be the role for you

This is an exciting opportunity for an ambitious and experienced Customer Service Team Leader to join one of the UK’s leading vehicle rental specialists in our Northgate Centre in Darlington and bring the best possible experience for our customers. Operating in a business to business (B2B) environment, your role will focus on personnel management and development of a team of 8-12 Customer Support Representatives (CSR) in order to drive them to success.

As a Team Leader you will be responsible for leading a motivated and engaged team and achieve this through weekly 121s, training, on the job coaching, continual performance feedback and quality monitoring.

Reporting to the Customer Support Manager, you will be accountable for creating personal development plans for each member of your hybrid team. You will play an active part in supporting CSRs as they progress through the CSC Pathway programme and identify opportunities to enhance and refresh the programme.

You will act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values.

**Join Northgate Vehicle Hire as a Customer Support Team Leader and enjoy some outstanding benefits **

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include

**Salary - **£27,380.94 per annum based on experience, enhanced by an annual bonus of up to £1800.
**Annual leave -** Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday
**Pension - **generous employer contributions of 5%.
**Financial Benefits - **Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
**Wellbeing & Lifestyle Services - **Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
**Motoring Benefits - **Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
**Wagestream - **A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

**About you**
- You will possess excellent communication skills and be able to develop and maintain positive working relationships
- You have a pragmatic approach, with people at the heart of everything that you do, and your customer service ethos will guide you
- You have excellent time management skills and can work in a fast-paced environment
- You possess excellent organisational, communication and problem-solving skills
- Ideally, you will have experience of leading a team of people

**About Us**

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

**We are agile. We are experts. We are imaginative. We are reliable.**

**Keep your career moving, smarter.


  • Customer Team Leader

    5 months ago


    Darlington, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Unit 10, Tillage Green, Darlington, DL2 2GL - Pay: £12.10 per hour + great benefits - Contract: 14 hours per week + regular overtime, permanent, part time - Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    6 months ago


    Darlington, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 102-106 Fulthorpe Avenue, Darlington, DL3 9XT - Pay: £12.10 per hour + great benefits - Contract: 12 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview -...

  • Project Manager

    5 days ago


    Darlington, Darlington, United Kingdom Support Team Full time

    Job Description:We are seeking a highly skilled and experienced Project Manager to join our Property Team. As a key member of our team, you will be responsible for ensuring the successful delivery of projects across the UK and Europe.Key Responsibilities:Work closely with the Projects Director to establish project success criteria and deliver projects on...

  • Team Leader

    5 months ago


    Darlington, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Darlington, DL2 2GL **Hours**: Up to 16 hours Available / Permanent **Hourly Rate**: £12.25 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team...

  • Team Leader

    5 months ago


    Darlington, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Darlington, DL2 2GL **Hours**: Up to 16 Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders...

  • Team Leader

    6 months ago


    Darlington, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Darlington, DL2 2GL **Hours**: Part-Time/ 16 Hours Available/ Permanent **Hourly Rate**: £12.25 **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are...

  • Team Leader

    6 months ago


    Darlington, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Darlington, DL3 7QQ **Hours**: Up to 20 hours Available/ Permanent **Hourly Rate**: £12.25 **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are...


  • Darlington, United Kingdom William Hill Full time

    For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous...


  • Darlington, United Kingdom William Hill Full time

    Job description For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with...

  • Team Leader

    3 months ago


    Darlington, United Kingdom EG Group Full time

    Role: CooplandsTeam Leader Location: Darlington, DL1 1PP Hours: Part-Time/20 Hours Available/ Permanent Hourly Rate: £12.25 Company: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are responsible for managing...


  • Darlington, Darlington, United Kingdom Support Team Full time

    About the RoleWe are seeking a highly motivated and experienced Corporate Events Executive to join our Support Team. As a key member of our team, you will be responsible for managing large corporate enquiries from initial contact to successful event execution.Key ResponsibilitiesTake ownership of large corporate enquiries, ensuring timely and effective...


  • Darlington, Darlington, United Kingdom Support Team Full time

    About the RoleWe are seeking a highly motivated and results-driven Corporate Sales Executive to join our Support Team at Lane7. As a key member of our corporate events team, you will be responsible for delivering exceptional customer experiences and driving sales growth across our Northern venues.Key ResponsibilitiesTake ownership of large corporate...

  • Team Leader

    5 months ago


    Darlington, United Kingdom Flaming Grill Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Flaming Grill, where we’re famous for flame-grilled food and sizzling skillets. We’re all about creating a...


  • Darlington, Darlington, United Kingdom Support Team Full time

    Role OverviewWe are seeking a highly motivated and organized Junior Project Manager to join our Support Team in the UK. As a key member of our Property team, you will play a crucial role in ensuring the successful delivery of projects across multiple locations.About UsLane7 is the fastest-growing boutique bowling business in the UK, with multiple venues...

  • Team Leader

    5 months ago


    Darlington, United Kingdom Nobia Full time

    Would you like to work for one of the biggest kitchen manufacturers within the UK? Are you looking for your next challenge, are you ready to progress and influence your own team of trained and skilled operators? Our 24,000m2 manufacturing site in Darlington employs 500 colleagues, produces 300,000 cut, edged and drilled panels, packs 75,000 finished goods...

  • Cooplands Team Leader

    5 months ago


    Darlington, United Kingdom EG Group Full time

    **Role**:Cooplands** **Team Leader **Location**:Darlington, DL3 9XT **Hours**:Part-Time - 16 Hours Available/ Permanent **Hourly Rate**:£11.15 per hour **Company**: Cooplands Bakery **What will my role look like?** We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail...

  • Cooplands Team Leader

    6 months ago


    Darlington, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Darlington, DL3 9XT **Hours**: Part-Time/Full-Time Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail...


  • Darlington, Darlington, United Kingdom Support Team Full time

    About the RoleWe are seeking a highly motivated and organized Corporate Sales Executive to join our Support Team.As a key member of the team, you will be responsible for managing corporate events and sales across our Northern venues.Key ResponsibilitiesManage large corporate enquiries from initial contact to successful event delivery.Report revenue and work...


  • Darlington, Darlington, United Kingdom Support Team Full time

    About the Role:Lane7 is seeking a highly organized and proactive Property Team Administrator to join their team. This role will be primarily home-based with occasional travel to support the smooth running of the Property Department.The successful candidate will work closely with the Property and Project Directors to provide general administration support,...


  • Darlington, Darlington, United Kingdom Support Team Full time

    About the RoleWe are seeking a highly motivated Corporate Events Executive to join our Support Team. The successful candidate will work closely with our Corporate Events Manager and other members of the corporate team to deliver exceptional corporate events at our Northern venues.Key ResponsibilitiesTake ownership of large corporate enquiries from initial...