Head of Operations
8 months ago
**Role**:Head of Operations
**JobType**:Permanent
**Location**:Darlington,UK
**The Role**
This role will have, to provide a market leading service that makes best use ofevolving technology to deliver high value services via a low-cost model.
**Key responsibilities**:
- Toproactively deliver a market leading service to Members and Employers, drivinga high value/low cost, digital first delivery model utilizing all availabletechnologies to maximize efficiencies.
- To provideday to day leadership to the Operational teams delivering services to theclient in line with contractual requirements and Service Levels.
- To developand deliver the operational strategy to achieve ongoing improvements inefficiency, quality and customer experience.
**Key skills/knowledge/experience**:
- Expert appreciationof member, employer and stakeholder needs and expectations in the UK Pensionmarket and how to deliver and measure consistently great customer experience.
- Detailedunderstanding of pension rules and regulations in which pensions administrationmust be delivered.
Detailed knowledge of pension administration businessprocesses, financial products, and Operational Management disciplines.
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