Local Head of Training

6 months ago

Burgess Hill, United Kingdom CAE Full time

**Role and Responsibilities**

Our Business Aviation Training Division is undergoing an exciting period of growth and we are now looking for a Local Head of Training to join the team. You will supervise and deliver flight training activities across the UK Training Centre Simulator fleet.

**Total salary package**:Up to £150k (dependent on experience) plus 12% management bonus and competitive benefits

**The role we are offering you**:

- Responsibility for the delivery of all training in accordance with the relevant regulations
- Management across all local Training Centre programmes
- Management of the resources (approx. 100 Instructors) and fixed assets of all programmes in order to maximize throughput and deliver a quality product
- Identify and implement opportunities to improve service and enhance programmes
- Manage the capacity of the assigned programmes in order to achieve maximum throughput and revenue attainment
- Feedback of all training courseware, curriculums and training syllabi to differing CAE departments ensuring content is up to date and of high quality
- Liaison with the Local Quality team concerning the Quality Plan
- Attendance at the Burgess Hill weekly and monthly management meetings
- Approval of department expenditure
- Maintain and improve appropriate operational data for areas such as instructor/client engagement (NPS Office Vibe) and productivity/revenue etc.
- Be the point of escalation for all pilot training delivery needs
- Coaching and mentoring of team to ensure growth, resilience and succession management
- Manage/resolve major conflict (client or staff) by providing solutions to reported training discrepancies, scheduling problems, policy and procedures problems, or customer relations problems
- Manage staffing and compensation goals
- Establish and maintain the trust and support of colleagues, the members of the department and executive management
- Performance management of direct reports and involvement in recruiting staff across the department
- Maintain a high level of interaction with clients and potential clients as requested by the Sales and Marketing departments
- Support regional sales and marketing activities when applicable
- Responsible for short and long term liaison with Sales to ensure that resources are matched as closely as possible to client demand
- Held a professional Pilot Licence
- Previous experience as an Instructor
- Previous management experience in an aviation related business acceptable to the Regulatory Authorities with the ability to motivate and engage a diverse team
- Previous Business Aviation experience desirable
- Working knowledge of UK, EASA and preferably FAA Regulations
- Excellent interpersonal skills with above average communication skills, both verbal and written
- Ability to adapt and innovate where necessary
- A strong focus on quality with a continuous drive towards process improvement and customer satisfaction
- Ability to work in a fast-paced environment
- Able to readily accept change and adjust accordingly
- Ability to maintain strong customer orientation under adverse circumstances

**What kind of person will succeed in this team?**

You'll be an inspirational leader with the ability to motivate, engage and drive standardisation across the Training team. You'll have a strong working knowledge of UK, EASA and ideally FAA regulations along with a key focus on quality and process improvements. Alongside all of this, you'll be someone who is customer centric while balancing the needs of the business

**Location**

Onsite at Burgess Hill Training Centre, Innovation Drive

Hours: Monday to Friday with the ability to work flexible hours including public holidays and weekends when necessary

Some domestic and overseas travel may be required (approx 10%)

**CAE offers**
- Private health insurance (Bupa)
- Healthcare cash plan
- Flexible holiday
- Employee stock purchase plan
- Pension scheme
- Electric Car scheme & Cycle to Work schemes
- Life Assurance

**About us**

LI-LB2

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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