Events and Functions Assistant

4 days ago


Dundee, United Kingdom Forbes of Kingennie Full time

**Events**
- To set up Events Suite/ Ceremony Building for specific events, ensuring all set-up instructions are followed accurately.
- To promptly and effectively serve meal to guests as instructed by team leader.
- To clear and clean Events Suite/ Ceremony Building at the end of the event, ensuring instructions are followed.
- To make sure all fridges and shelves are fully stocked throughout events.
- If over 18, ensure all drinks are made and delivered quickly and all areas behind the bar are clean and clear.
- If over 18, have an understanding of the bar till system.
- If over 18, follow close down instructions on the bar once event is finished.

**Customer Service**
- To take bookings for the restaurant, obtaining all information that is required to create a full and accurate reservation.
- To acknowledge all guests and welcome them in a friendly and helpful manner.
- To provide efficient telephone support, answering the telephone politely using the approved greeting and passing on relevant information to specific departments.
- To assist all visitors and clients by passing on messages correctly and in good time, providing assistance wherever possible and immediately seeking assistance when necessary.
- To make recommendations where appropriate in the provision of improved customer service.
- To have a knowledge of all promotions happening within the resort.
- To accurately deliver the bill to customers, promptly deal with queries and process through till.

**Managing Relationships**
- To have an understanding of the kitchens abilities to deliver within set timeframes.
- Develop and maintain relationships with all departments within the company to ensure there is a good flow of communication and understanding of customer expectations to ensure that service meets expectations.
- Establish and maintain good customer relationships at all levels.
- Act as an ambassador for the company at all times.
- Fully understand the many facets of the business and structure in order to value different requirements and act with diplomacy to achieve the best possible outcome.
- To be flexible in your approach so that you can help out with other departments when help is needed.
- Encourage customers to provide a review on TripAdvisor.

Part-time hours: 16-25 per week

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £7.00-£10.00 per hour

**Job Types**: Part-time, Permanent
Part-time hours: 12-16 per week

**Salary**: Up to £8.91 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
Schedule:

- 10 hour shift
- 8 hour shift
**Experience**:

- Customer service: 1 year (preferred)
Licence/Certification:

- Drivers License (preferred)



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