Junior Wedding and Events Coordinator

3 weeks ago

Dundee, United Kingdom Forbes of Kingennie Full time

**Events**
- Ability to be flexible with shifts which are predominantly the weekend and some midweek evenings.
- To maintain the standard of service set by the Senior Wedding and Event Coordinator.
- To have an awareness of all events happening at the resort, checking over details with, all Coordinators and Head Chef.
- To supervise and maintain the day to day operations in events and ensure all event briefs are met.
- Ensure all aspects of events are carried out within time frame stated in event sheets.
- To ensure the rooms are tidy at the end of every event for any show rounds the following day.
- To manage all areas of the event rooms at all times. Making sure Bar is set up, stocked and clean at all times and it is closed down at the end of an event.
- Attend a weekly event meeting to discuss, prepare and finalise details of upcoming events with the kitchen and Events teams.
- To demonstrate knowledge of the function and restaurant menus, using this knowledge to up sell effectively wherever possible to maximise profits.
- To handle difficult situations and pass information on to senior levels.
- To carry out banking at the end of each shift making certain that it all balances.
- Ensure regulations relating to health, safety and the environment (HSE) set out by the manager in charge are adhered to.
- To set up Events Suite/ Ceremony Building for specific events, ensuring all set-up instructions are followed accurately.
- To promptly and effectively serve meal to guests as instructed by team leader.
- To clear and clean Events Suite/ Ceremony Building at the end of the event, ensuring instructions are followed.
- To make sure all fridges and shelves are fully stocked throughout events.
- If over 18, ensure all drinks are made and delivered quickly and all areas behind the bar are clean and clear.
- If over 18, have an understanding of the bar till system.
- If over 18, follow close down instructions on the bar once event is finished.

**Customer Service**
- To acknowledge all guests and welcome them in a friendly and helpful manner.
- To provide efficient telephone support, answering the telephone politely using the approved greeting and passing on relevant information to specific departments.
- To make recommendations where appropriate in the provision of improved customer service.
- To be able to take bookings for the restaurant, obtaining all information that is required to create a full and accurate reservation.
- To manage customer service issues raised to full satisfaction of all parties.

**Managing Relationships**
- Leading the events team by example and managing the tem relationships
- Establish and maintain good customer relationships at all levels.
- To work closely with the Senior Coordinator and Wedding Coordinators, supporting them with anything they need done.
- Act as an ambassador for the company at all times.
- To be flexible in your approach so that you can help out with other departments when help is needed.
- Liaise with Suppliers, including the registrar office.
- To develop and maintain relationships with all departments within the company to ensure there is a good flow of communication and understanding of customer expectations to ensure that service meets expectation..**Events**
- Ability to be flexible with shifts which are predominantly the weekend and some midweek evenings.
- To maintain the standard of service set by the Operations manager.
- To have an awareness of all events happening at the resort, checking over details with, Operations Manager and Head Chef.
- To supervise and maintain the day to day operations in events and ensure all event briefs are met.
- Ensure all aspects of events are carried out within time frame stated in event sheets.
- To ensure the rooms are tidy at the end of every event for any show rounds the following day.
- To manage all areas of the event rooms at all times. Making sure Bar is set up, stocked and clean at all times and it is closed down at the end of an event.
- Attend a weekly event meeting to discuss, prepare and finalise details of upcoming events with the kitchen and Events teams.
- To demonstrate knowledge of the function and restaurant menus, using this knowledge to up sell effectively wherever possible to maximise profits.
- To handle difficult situations and pass information on to senior levels.
- To carry out banking at the end of each shift making certain that it all balances.
- Ensure regulations relating to health, safety and the environment (HSE) set out by the manager in charge are adhered to.

**Customer Service**
- To acknowledge all guests and welcome them in a friendly and helpful manner.
- To provide efficient telephone support, answering the telephone politely using the approved greeting and passing on relevant information to specific departments.
- To make recommendations where appropriate in the provision of improved customer service.
- To be able to take bookings for the restaurant, obtaining all information that is

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